Terrible Customers Service

The service was poor; your employees require better training to exhibit enthusiasm. When I called at 10:26 to inquire about my Discovery Medical Optometrist Benefits, the consultant lady sounded disinterested and unhelpful. I suggest reviewing the call recording for evidence of this subpar service.

Furthermore, I believe it is essential for your consultants to engage with customers in a more positive and proactive manner. Each interaction is an opportunity to build a relationship and instill confidence in your services. If your consultants do not demonstrate the necessary enthusiasm and commitment to helping clients, it diminishes the credibility of your organization.

I urge you to implement regular training sessions focused on customer service skills, emphasizing the importance of empathy and active listening. This not only enhances the customer experience but also fosters a more motivated and satisfied workforce.

Please consider taking immediate action to address these issues, as they could greatly impact future business opportunities.