NO INTERNET CONNECTION FOR DAYS

Our internet has been down for almost 4 days with minimal communication from the company to advise why. This has been a strain in our household as we work from home. They have switched their lines off so there is no way of reaching them. I've sent them numerous emails with no response. This is ridiculous !! as a company its important that you inform and update customers on what's happening and why there is such a delay with network. I understand things break but communication is really important. This is the only way I could possibly reach the company.