iStore Sandton City Customer Service

I had a terrible experience at the iStore, Sandton City. I went there for a cellphone upgrade, and because I knew it was an early upgrade i knew that there will be a pay in, I also know which phone I wanted as well as the colour. The consultant asked me 3 times am I sure I want to upgrade because the pay in amount was alot. I said yes, hence the fact that I also wanted to do a trade-in. You know you need an eSim right? To which I rep**** yes, this is the 3rd time I've been here so I am sure. We will not be doing a transfer of data because it will take too long. You can do the trade-in closer to where you stay or at any Istore. But this one is convenient because it is close to my work I answered. He disappeared, probably to get the phone because he had it when he came back. Didn't even ask me what memory size I would like, just gave me the phone in the colour I had requested. Assisting a different client in between because I guessed he had helped the client before I was there but the person came back again. I found him to be arrogant and unfriendly, treated me more like a nuisance.