iStore Pavilion
Unclaimed Business
|2|4 Reviews (last 12 months)|This business does not respond to reviews
iStore Pavilion
Unclaimed Business
|2
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
2|4 Reviews
Sep '25 - Aug '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAF
A F
1 reviews | Active since May 2026
5 May 2026, 09:21
Istore pavilion bad customer service
iStore Pavilion Mall – 1 star Visited iStore Pavilion on 2nd may 2026.Had a really frustrating experience. I waited three hours to be helped. During that time, staff continued serving other customers while I was left waiting with no update or explanation. After three hours, one young staff member finally came to try help us. I do appreciate that he at least tried to assist — but he then told us the network was down and they couldn’t process anything while they continue to open up other contracts for other customers. If the system was down, customers should be told upfront instead of being left standing for hours while others get served. The lack of communication and queue management was poor. Left without the product I came for after wasting my whole afternoon.
Helpful (0)
|Replies (0)AF
A F
1 reviews | Active since May 2026
5 May 2026, 09:21
Istore pavilion bad customer service
iStore Pavilion Mall – 1 star Visited iStore Pavilion on 2nd may 2026.Had a really frustrating experience. I waited three hours to be helped. During that time, staff continued serving other customers while I was left waiting with no update or explanation. After three hours, one young staff member finally came to try help us. I do appreciate that he at least tried to assist — but he then told us the network was down and they couldn’t process anything while they continue to open up other contracts for other customers. If the system was down, customers should be told upfront instead of being left standing for hours while others get served. The lack of communication and queue management was poor. Left without the product I came for after wasting my whole afternoon.
0
Replies (0)SG
Seeni G
1 reviews | Active since Feb 2015
15 Jan 2026, 08:23
Terrible Sales Service
I came into the store on a Sunday to purchase an iPhone. Sales agent told me he would call me on Tuesday to come into the store as the stock was arriving then. It is now Thursday and still no call.
Helpful (0)
|Replies (0)SG
IO
Inge O
1 reviews | Active since Jul 2024
17 Dec 2025, 11:08
TERRIBLE AFTER SALES SERVICE!
TERRIBLE AFTER SALES SERVICE! I booked my appointment online as per the correct process, on Friday – I drove all the way to the Pavillion for my appointment and was told I require a new microphone part. I was then told I have to make a second appointment and come back for a second time, just so the Technician can then order the microphone part required for my phone. My phone is 4 months old and so still under warranty. Please explain why I must now book ANOTHER appointment and drive all the way BACK to the Pavillion for a SECOND time for that component to be ordered which will result in me having to book a THIRD appointment and driving all the way BACK to the Pavillion for the repair itself. I have tried to phone the store directly and the message I get it “our store cannot take any direct calls.” This is terrible service.
Helpful (0)
|Replies (0)IO
Inge O
1 reviews | Active since Jul 2024
17 Dec 2025, 11:08
TERRIBLE AFTER SALES SERVICE!
TERRIBLE AFTER SALES SERVICE! I booked my appointment online as per the correct process, on Friday – I drove all the way to the Pavillion for my appointment and was told I require a new microphone part. I was then told I have to make a second appointment and come back for a second time, just so the Technician can then order the microphone part required for my phone. My phone is 4 months old and so still under warranty. Please explain why I must now book ANOTHER appointment and drive all the way BACK to the Pavillion for a SECOND time for that component to be ordered which will result in me having to book a THIRD appointment and driving all the way BACK to the Pavillion for the repair itself. I have tried to phone the store directly and the message I get it “our store cannot take any direct calls.” This is terrible service.
0
Replies (0)