Telkom and Istore poor service

Am so disappointed with IStore Pavillion Mall.. I went there to apply for a phone which was going to be with Telkom we app**** everything went through got approved but when it was time to give the phone I was told it's on hold with Telkom so unfortunately they can't release the phone of which that was yesterday 11-07-2025 my birthday😒 that time I waited for almost 4 hours then the pady told me to come back today surely it will be released by thn.. Guess what I went today they're still telling same story it's on hold with Telkom they can't do anything until it is released from them.. Went to Telkom so disappointing that lady was rude and didn't assist at all ended up canceling the, whole thing am so disappointed with IStore and Telkom Pavillion Mall...