***EXTREMELY RUDE, DISHONEST, SUB-STANDARD SERVICE FROM LYNETTE VAN SCHALKWYK***

***EXTREMELY RUDE, DISHONEST, SUB-STANDARD SERVICE FROM LYNETTE VAN SCHALKWYK***

1. Upon arrival, the accommodation keys were idiotically left in the kitchen but the front door was locked. We had to pry open the doors (without damaging them) to get the keys.

2. On a 6-plate stove, only 2 plates worked. Using 2 plates to cook 3 meals a day for 13 people is ridiculous.

3. Oven did not work at all.

4. Fridge was not cleaned and had dark brown, wet grime in it.

5. Jacuzzi did not work at all.

6. 1 room had hot water on one day and randomly had no hot water on another day; whilst all other rooms consistently had hot water.

7. We paid a refundable deposit of R2000 and expected the refund 7 days later (as per Lynette's policy). 14 days later, we still did not receive our money.

8. Calls and messages to Lynette went unanswered until we warned her of laying charges against her for keeping our deposit.

9. Her excuse for the delay in paying me was that she had no connectivity, yet she has been chatting to myself and another guest over Whatsapp. What an idiotic human.

10. All the above complaints were raised with Lynette, during and after our stay, with ZERO response or resolution from Lynette.

In response to confronting her about my outstanding deposit and the issues we experienced, I (being the customer) was told by Lynette that my "behaviour is childlike" and that I should "relax".

Lynette, you should be as far away from customers as possible. Your attitude and conduct is sub-human.