Italtile
Verified Business
|3.5|6 Reviews (last 12 months)|Responds in 29h 20m
Italtile
Verified Business
|3.5
6 Reviews (last 12 months)
Responds in 29h 20m
Performance(last 12 months):
Ranked In Retail
#105Reply Time
29h 20mNPS Score
100Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 7h 13m
Ranking
#105
in Retail
Reply Time
29h 20m
NPS Score
100
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 7h 13m
Review Distribution
3.5|6 Reviews
Sep '25 - Aug '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDD
Donovan D
1 reviews | Active since Apr 2026
24 Apr 2026, 13:12
Great customer experience
I had an excellent experience daling with Wade Rhoda. From the very beginning, Wade was professional, knowledgeable, and genuinely focused on understanding my needs. He took the time to explain everything clearly, answered all my questions with patience, and made sure I felt confident in every step of the process. What really stood out was his commitment to customer satisfaction nothing felt rushed or forced, and he went the extra mile to ensure I was completely happy with my decision. His friendly and approachable manner made the entire experience smooth and stress free. I would highly recommend Wade Rhoda to anyone looking for outstanding service and a truly customer focused sales experience.
Helpful (0)
|Replies (1)DD
Donovan D
1 reviews | Active since Apr 2026
24 Apr 2026, 13:12
Great customer experience
I had an excellent experience daling with Wade Rhoda. From the very beginning, Wade was professional, knowledgeable, and genuinely focused on understanding my needs. He took the time to explain everything clearly, answered all my questions with patience, and made sure I felt confident in every step of the process. What really stood out was his commitment to customer satisfaction nothing felt rushed or forced, and he went the extra mile to ensure I was completely happy with my decision. His friendly and approachable manner made the entire experience smooth and stress free. I would highly recommend Wade Rhoda to anyone looking for outstanding service and a truly customer focused sales experience.
0
Replies (1)B
Busisiwe
1 reviews | Active since Mar 2026
15 Mar 2026, 17:05
********* Conduct - Polokwane Branch
I am very disappointed with the service and treatment I received from your Polokwane branch. I am a pensioner who is a treasure in our NGO. On the 03/03/2026 I accidentally deposited R1000 of our NGO's funds into Italtile's account. Upon realising my error I contacted our bank Nedbank and informed them, they in turn advised that the Polokwane branch was not receptive to their request and would not cooperate in rectifying this situation. They blatantly refused to reverse the transaction even though there is clearly no purchase matching this amount due to them and this was a genuine mistake. We are a struggling NGO and this loss may seem small to them but has a very big impact on the work we do for the community. We can not afford this loss and I as a pensioner can not cover it. We have records to prove the above information if needed.
Helpful (0)
|Replies (2)B
Busisiwe
1 reviews | Active since Mar 2026
15 Mar 2026, 17:05
********* Conduct - Polokwane Branch
I am very disappointed with the service and treatment I received from your Polokwane branch. I am a pensioner who is a treasure in our NGO. On the 03/03/2026 I accidentally deposited R1000 of our NGO's funds into Italtile's account. Upon realising my error I contacted our bank Nedbank and informed them, they in turn advised that the Polokwane branch was not receptive to their request and would not cooperate in rectifying this situation. They blatantly refused to reverse the transaction even though there is clearly no purchase matching this amount due to them and this was a genuine mistake. We are a struggling NGO and this loss may seem small to them but has a very big impact on the work we do for the community. We can not afford this loss and I as a pensioner can not cover it. We have records to prove the above information if needed.
0
Replies (2)MT
Maryanne T
1 reviews | Active since Feb 2021
21 Jan 2026, 09:36
Excellent service
I had the best service from Sihle ( Bryanston) Patient, obliging and so helpful
Helpful (0)
|Replies (0)MT
Maryanne T
1 reviews | Active since Feb 2021
21 Jan 2026, 09:36
Excellent service
I had the best service from Sihle ( Bryanston) Patient, obliging and so helpful
0
Replies (0)HV
SJ
Sojen J
1 reviews | Active since Jan 2019
15 Sept 2025, 11:18
Italtile, Bryanston Revisited: Management’s Swift Action Made a Difference
After a disappointing initial experience with a delayed and incomplete delivery, I was contacted by the team at Italtile who took immediate steps to resolve the issue. They arranged a second consignment to deliver the remaining items, and although one item was still missing, the follow-up was exceptional. The manager and team in charge personally reached out, and ensured that the final item was delivered before 3pm the same day. Their responsiveness and commitment to resolving the issue quickly really stood out. I appreciate the professionalism and care shown by the customer service and management team. The issue was resolved within a day, and I’m happy to acknowledge their effort in turning the situation around
Helpful (0)
|Replies (1)SJ
Sojen J
1 reviews | Active since Jan 2019
15 Sept 2025, 11:18
Italtile, Bryanston Revisited: Management’s Swift Action Made a Difference
After a disappointing initial experience with a delayed and incomplete delivery, I was contacted by the team at Italtile who took immediate steps to resolve the issue. They arranged a second consignment to deliver the remaining items, and although one item was still missing, the follow-up was exceptional. The manager and team in charge personally reached out, and ensured that the final item was delivered before 3pm the same day. Their responsiveness and commitment to resolving the issue quickly really stood out. I appreciate the professionalism and care shown by the customer service and management team. The issue was resolved within a day, and I’m happy to acknowledge their effort in turning the situation around
0
Replies (1)SJ
Sojen J
1 reviews | Active since Jan 2019
11 Sept 2025, 10:31
Avoid ITALTILE Bryanston
Very disappointed with ITALTILE Bryanston. I ordered 10 items for my kitchen renovation, but only 3 arrived—and they were delivered a day late. Worse, the items that did arrive were small accessories I could have easily picked up myself. The main items, which were essential for continuing the renovation, were missing. When I called to follow up, I was told, “You’re supposed to get all,” which felt dismissive and unhelpful. My workers were on-site, waiting for the full delivery, and the delay caused unnecessary downtime and cost me money. I expected better service and communication. Based on this experience, I wouldn’t recommend this store.
Helpful (0)
|Replies (3)SJ
Sojen J
1 reviews | Active since Jan 2019
11 Sept 2025, 10:31
Avoid ITALTILE Bryanston
Very disappointed with ITALTILE Bryanston. I ordered 10 items for my kitchen renovation, but only 3 arrived—and they were delivered a day late. Worse, the items that did arrive were small accessories I could have easily picked up myself. The main items, which were essential for continuing the renovation, were missing. When I called to follow up, I was told, “You’re supposed to get all,” which felt dismissive and unhelpful. My workers were on-site, waiting for the full delivery, and the delay caused unnecessary downtime and cost me money. I expected better service and communication. Based on this experience, I wouldn’t recommend this store.
0
Replies (3)