Italtile
Verified Business
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
4h 33mReply Time
40 NPSLikely
Replied to 100% of negative reviews
Reply time on negative reviews: 3 hours 56 min
TrustIndex
0
Ranking
#53
in Retail
Avg Reply
4h 33m
NPS Score
40
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 3 hours 56 min
Review Distribution
2.9|8 Reviews
May '25 - Apr '26
5(28.6%)
4(14.3%)
3(0%)
2(0%)
1(57.1%)
5(28.6%)
4(14.3%)
3(0%)
2(0%)
1(57.1%)
Frequently Asked Questions About Italtile
Italtile has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 3 hours 56 min. Hellopeter has tracked Italtile across 88 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceB
Busisiwe
1 reviews | Active since Jan 2020
15 Mar 2026, 15:05
********* Conduct - Polokwane Branch
I am very disappointed with the service and treatment I received from your Polokwane branch. I am a pensioner who is a treasure in our NGO. On the 03/03/2026 I accidentally deposited R1000 of our NGO's funds into Italtile's account. Upon realising my error I contacted our bank Nedbank and informed them, they in turn advised that the Polokwane branch was not receptive to their request and would not cooperate in rectifying this situation. They blatantly refused to reverse the transaction even though there is clearly no purchase matching this amount due to them and this was a genuine mistake. We are a struggling NGO and this loss may seem small to them but has a very big impact on the work we do for the community. We can not afford this loss and I as a pensioner can not cover it. We have records to prove the above information if needed.
Helpful (0)
|Replies (0)B
Busisiwe
1 reviews | Active since Jan 2020
15 Mar 2026, 15:05
********* Conduct - Polokwane Branch
I am very disappointed with the service and treatment I received from your Polokwane branch. I am a pensioner who is a treasure in our NGO. On the 03/03/2026 I accidentally deposited R1000 of our NGO's funds into Italtile's account. Upon realising my error I contacted our bank Nedbank and informed them, they in turn advised that the Polokwane branch was not receptive to their request and would not cooperate in rectifying this situation. They blatantly refused to reverse the transaction even though there is clearly no purchase matching this amount due to them and this was a genuine mistake. We are a struggling NGO and this loss may seem small to them but has a very big impact on the work we do for the community. We can not afford this loss and I as a pensioner can not cover it. We have records to prove the above information if needed.
0
Replies (0)MT
Maryanne T
1 reviews | Active since Jan 2020
21 Jan 2026, 07:36
Excellent service
I had the best service from Sihle ( Bryanston) Patient, obliging and so helpful
Helpful (0)
|Replies (0)MT
Maryanne T
1 reviews | Active since Jan 2020
21 Jan 2026, 07:36
Excellent service
I had the best service from Sihle ( Bryanston) Patient, obliging and so helpful
0
Replies (0)HM
Hank M
1 reviews | Active since Jan 2020
7 Nov 2025, 08:42
Disgusted
I am so disgusted and disappointed in the service, attitude and time frames from Itatile Bryanston branch from SONIA. Anyone this issue has been on going for a couple od months now. I have been i repeat waiting for my rebate. I am in construction and bring millions of capital towards the itatile group and previously was advised that i would receive my rebate when the quarter was up. This was from at least from February 2025 i am still waiting. Every time i speak with Sonia she says im dealing with th and issue but still have got nothing resolved. 2 months back she asvised on a Friday sir all is sorted out and you will receive your funds in couple days time. And i am still waiting up to today. I have taken this action now as i am highly disappointed in the level of service. I make my clients drive from miles around to utilize this branch and this is the service we get and thanks back.
Helpful (0)
|Replies (0)HM
Hank M
1 reviews | Active since Jan 2020
7 Nov 2025, 08:42
Disgusted
I am so disgusted and disappointed in the service, attitude and time frames from Itatile Bryanston branch from SONIA. Anyone this issue has been on going for a couple od months now. I have been i repeat waiting for my rebate. I am in construction and bring millions of capital towards the itatile group and previously was advised that i would receive my rebate when the quarter was up. This was from at least from February 2025 i am still waiting. Every time i speak with Sonia she says im dealing with th and issue but still have got nothing resolved. 2 months back she asvised on a Friday sir all is sorted out and you will receive your funds in couple days time. And i am still waiting up to today. I have taken this action now as i am highly disappointed in the level of service. I make my clients drive from miles around to utilize this branch and this is the service we get and thanks back.
0
Replies (0)HV
SJ
Sojen J
1 reviews | Active since Jan 2020
15 Sept 2025, 09:18
Italtile, Bryanston Revisited: Management’s Swift Action Made a Difference
After a disappointing initial experience with a delayed and incomplete delivery, I was contacted by the team at Italtile who took immediate steps to resolve the issue. They arranged a second consignment to deliver the remaining items, and although one item was still missing, the follow-up was exceptional. The manager and team in charge personally reached out, and ensured that the final item was delivered before 3pm the same day. Their responsiveness and commitment to resolving the issue quickly really stood out. I appreciate the professionalism and care shown by the customer service and management team. The issue was resolved within a day, and I’m happy to acknowledge their effort in turning the situation around
Helpful (0)
|Replies (0)SJ
Sojen J
1 reviews | Active since Jan 2020
15 Sept 2025, 09:18
Italtile, Bryanston Revisited: Management’s Swift Action Made a Difference
After a disappointing initial experience with a delayed and incomplete delivery, I was contacted by the team at Italtile who took immediate steps to resolve the issue. They arranged a second consignment to deliver the remaining items, and although one item was still missing, the follow-up was exceptional. The manager and team in charge personally reached out, and ensured that the final item was delivered before 3pm the same day. Their responsiveness and commitment to resolving the issue quickly really stood out. I appreciate the professionalism and care shown by the customer service and management team. The issue was resolved within a day, and I’m happy to acknowledge their effort in turning the situation around
0
Replies (0)SJ
Sojen J
1 reviews | Active since Jan 2020
11 Sept 2025, 08:31
Avoid ITALTILE Bryanston
Very disappointed with ITALTILE Bryanston. I ordered 10 items for my kitchen renovation, but only 3 arrived—and they were delivered a day late. Worse, the items that did arrive were small accessories I could have easily picked up myself. The main items, which were essential for continuing the renovation, were missing. When I called to follow up, I was told, “You’re supposed to get all,” which felt dismissive and unhelpful. My workers were on-site, waiting for the full delivery, and the delay caused unnecessary downtime and cost me money. I expected better service and communication. Based on this experience, I wouldn’t recommend this store.
Helpful (0)
|Replies (0)SJ
Sojen J
1 reviews | Active since Jan 2020
11 Sept 2025, 08:31
Avoid ITALTILE Bryanston
Very disappointed with ITALTILE Bryanston. I ordered 10 items for my kitchen renovation, but only 3 arrived—and they were delivered a day late. Worse, the items that did arrive were small accessories I could have easily picked up myself. The main items, which were essential for continuing the renovation, were missing. When I called to follow up, I was told, “You’re supposed to get all,” which felt dismissive and unhelpful. My workers were on-site, waiting for the full delivery, and the delay caused unnecessary downtime and cost me money. I expected better service and communication. Based on this experience, I wouldn’t recommend this store.
0
Replies (0)MG
Moira G
1 reviews | Active since Jan 2020
7 Jul 2025, 10:07
Bad Service Italtile Northgate Cape Town
So sad, after using Italtile Northgate Cape Town on 3 builds in the last 10 years, specifically because of good customer service, this customer care no longer exists.Bought a Tivoli MoveSink Mixer for R6999 April 2024 and after finally installing later in year and many services by agent and privately, tap continuously gets blocked because holes too smsll not practical.we were dumped, no come back, no refund and in the end had to buy new tap, no discount.So disappionting.we really are just numbers these days.Out of principal will not go back to Italtile and would discourage anyone I know not to use them.
Helpful (0)
|Replies (0)MG
Moira G
1 reviews | Active since Jan 2020
7 Jul 2025, 10:07
Bad Service Italtile Northgate Cape Town
So sad, after using Italtile Northgate Cape Town on 3 builds in the last 10 years, specifically because of good customer service, this customer care no longer exists.Bought a Tivoli MoveSink Mixer for R6999 April 2024 and after finally installing later in year and many services by agent and privately, tap continuously gets blocked because holes too smsll not practical.we were dumped, no come back, no refund and in the end had to buy new tap, no discount.So disappionting.we really are just numbers these days.Out of principal will not go back to Italtile and would discourage anyone I know not to use them.
0
Replies (0)CK
Christa K
1 reviews | Active since Jan 2020
3 Apr 2025, 13:17
Thank you Adam
Thank you Adam Schoonraad for professional, friendly and excellent service. Adam made us feel welcome and assisted us with enthusiasm even though it was not a big sale. He even showed us the probable outcome on a very useful app. We shopped around for material for a bathroom renovation and assistants at most other shops treated us with indifference and a lack of interest. (Probably because we are a senior couple?) We will most certainly support this business again. Hopefully Adam will still be there,
Helpful (0)
|Replies (0)CK
Christa K
1 reviews | Active since Jan 2020
3 Apr 2025, 13:17
Thank you Adam
Thank you Adam Schoonraad for professional, friendly and excellent service. Adam made us feel welcome and assisted us with enthusiasm even though it was not a big sale. He even showed us the probable outcome on a very useful app. We shopped around for material for a bathroom renovation and assistants at most other shops treated us with indifference and a lack of interest. (Probably because we are a senior couple?) We will most certainly support this business again. Hopefully Adam will still be there,
0
Replies (0)