Italtile
2.1|88 reviews
Responds in 5 hours 13 min
SJ
Sojen J
1 reviews | Active since Member
11 Sept 2025, 08:31
Avoid ITALTILE Bryanston
Very disappointed with ITALTILE Bryanston. I ordered 10 items for my kitchen renovation, but only 3 arrived—and they were delivered a day late. Worse, the items that did arrive were small accessories I could have easily picked up myself. The main items, which were essential for continuing the renovation, were missing. When I called to follow up, I was told, “You’re supposed to get all,” which felt dismissive and unhelpful. My workers were on-site, waiting for the full delivery, and the delay caused unnecessary downtime and cost me money. I expected better service and communication. Based on this experience, I wouldn’t recommend this store.
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Replies (159)0
Replies (159)Italtile's replyOfficial
11 Sept 2025, 08:35Good morning Sojen,
Thank you for sharing your concerns with us. We truly value your feedback, and customer service remains our top priority. I’ll be investigating this matter directly with our showroom team and will be in touch with you as soon as possible. We appreciate your patience while we work to resolve this.
Thank you
Nicole Russell
russelln@italtile.co.za
Thank you for sharing your concerns with us. We truly value your feedback, and customer service remains our top priority. I’ll be investigating this matter directly with our showroom team and will be in touch with you as soon as possible. We appreciate your patience while we work to resolve this.
Thank you
Nicole Russell
russelln@italtile.co.za
Best regards,
Italtile's reply11 Sept 2025, 08:35
Official
Good morning Sojen,
Thank you for sharing your concerns with us. We truly value your feedback, and customer service remains our top priority. I’ll be investigating this matter directly with our showroom team and will be in touch with you as soon as possible. We appreciate your patience while we work to resolve this.
Thank you
Nicole Russell
russelln@italtile.co.za
Thank you for sharing your concerns with us. We truly value your feedback, and customer service remains our top priority. I’ll be investigating this matter directly with our showroom team and will be in touch with you as soon as possible. We appreciate your patience while we work to resolve this.
Thank you
Nicole Russell
russelln@italtile.co.za
Best regards,
SJ
Sojen J's updateReviewer Update
11 Sept 2025, 13:09Following my initial review, the team at Italtile reached out promptly and arranged a second consignment to deliver the missing items. Although one item was still left out, I was impressed by the quick follow-up from both the manager and the team in charge. They ensured that the final item was delivered before 3pm on the same day. I truly appreciate the proactive customer care and management involvement. The issue was resolved within a day, and their commitment to service recovery deserves recognition.
Based on the overall response by the ITALTILE Bryanston, i would revise my rating to 4 stars.
Based on the overall response by the ITALTILE Bryanston, i would revise my rating to 4 stars.
SJ
Sojen J's update11 Sept 2025, 13:09
Reviewer Update
Following my initial review, the team at Italtile reached out promptly and arranged a second consignment to deliver the missing items. Although one item was still left out, I was impressed by the quick follow-up from both the manager and the team in charge. They ensured that the final item was delivered before 3pm on the same day. I truly appreciate the proactive customer care and management involvement. The issue was resolved within a day, and their commitment to service recovery deserves recognition.
Based on the overall response by the ITALTILE Bryanston, i would revise my rating to 4 stars.
Based on the overall response by the ITALTILE Bryanston, i would revise my rating to 4 stars.
Italtile's replyOfficial
12 Sept 2025, 04:58Good morning Sojen,
Thank you so much for your feedback — I’m truly glad that we were able to resolve the matter with the best possible outcome. I greatly appreciate you taking the time to share your positive response, and we at Italtile, are grateful for the opportunity to remain your preferred supplier.
Please don’t hesitate to let me know if there’s anything further we can assist with. Our team is always eager to help, and we look forward to continuing to serve you in the future.
Thank you,
Nicole Russell
russelln@italtile.co.za
Thank you so much for your feedback — I’m truly glad that we were able to resolve the matter with the best possible outcome. I greatly appreciate you taking the time to share your positive response, and we at Italtile, are grateful for the opportunity to remain your preferred supplier.
Please don’t hesitate to let me know if there’s anything further we can assist with. Our team is always eager to help, and we look forward to continuing to serve you in the future.
Thank you,
Nicole Russell
russelln@italtile.co.za
Best regards,
Italtile's reply12 Sept 2025, 04:58
Official
Good morning Sojen,
Thank you so much for your feedback — I’m truly glad that we were able to resolve the matter with the best possible outcome. I greatly appreciate you taking the time to share your positive response, and we at Italtile, are grateful for the opportunity to remain your preferred supplier.
Please don’t hesitate to let me know if there’s anything further we can assist with. Our team is always eager to help, and we look forward to continuing to serve you in the future.
Thank you,
Nicole Russell
russelln@italtile.co.za
Thank you so much for your feedback — I’m truly glad that we were able to resolve the matter with the best possible outcome. I greatly appreciate you taking the time to share your positive response, and we at Italtile, are grateful for the opportunity to remain your preferred supplier.
Please don’t hesitate to let me know if there’s anything further we can assist with. Our team is always eager to help, and we look forward to continuing to serve you in the future.
Thank you,
Nicole Russell
russelln@italtile.co.za
Best regards,