ITEL HANDSET

Hi everyone. I bought a Itel Dual Sim Vodacom Locked handset from Game in Tygervalley, Durbanville. . Not even a month later, the handset stopped working and did not want to switch on anymore. I took the phone back to Game, which then sent me to Vadacom to hand in the phone for repair. Vodacom has had this device for more than 16 days and its now gone form the repair centre to advanced repair. What i dont understand is that if a handset is just about new, how come it has to go from one repair centre to an advance repair centre for repair. I am not happy with Itel and tried to get hold of them on their stipulated customer email, which states that it does not exists anymore. Dont buy ITEL. Its not worth the hassles. I have also reviewed Vodacom, which i was advised will contact me. They still have not been in contact.