Poor customer service

My late sister was a guardian for our niece, my niece was receiving forster care from SASSA and my sister was saving some of this money for future purposes. Whenever we want to buy something for my niece like clothes, school uniform and station we had to go to SASSA to request a letter stating why we need money and what do we want to do with it and submit the letter to ithala bank in order to receive the money.

In 2022 my niece was 18 years and we were advised that his account will be under his name and we no longer need any letter from SASSA social workers if we need moneynand that letter was scanned and sent to ithala, my sister passed away last year and the file was transferred from SASSA Jozini to SASSA emaweleni (emaweleni) at that time we were trying to apply for foster care money because he was still studying but unfortunately the file delayed and we couldn't.

We went to Ithala to request for money they said we must go to social workers to request for the letter, I had to take leave to sort this out. SASSA at Jozini advised that we no longer need that letter coz he is over 18 and no longer receive the forster care, SASSA emaweleni Umlazi offices advised that they are waiting for his file meaning he was not officially under this office.

Took leave again went to ithala Kwa Mnyandu, I explained my situation and they assisted us and we were able to get the money. My niece went there they didn't assist, they request for the same letter, I called them the lady and explained what happened last time, spoke to the manager who was speaking over me, not listening to me they said I must call Jozini SASSA. I'm angry and very disappointed with their service. I have to take leave and go there to explain one and the same thing over and over again!!!!!!