SN
Snegugu N
Active since Feb 2022
5
Reviews
0
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Reviews
5 reviews3 months ago
bad service
Unprofessional and poor service I received from the manager Boxer at Umlazi J section
224 replies
3 months ago
Poor customer service
I'm really not happy with the service from refinery online shopping.
112 replies
22 months ago
Poor customer service
My late sister was a guardian for our niece, my niece was receiving forster care from SASSA and my sister was saving some of this money for future purposes. Whenever we want to buy something for my niece like clothes, school uniform and station we had to go to SASSA to request a letter stating why we need money and what do we want to do with it and submit the letter to ithala bank in order to receive the money. In 2022 my niece was 18 years and we were advised that his account will be under his name and we no longer need any letter from SASSA social workers if we need moneynand that letter was scanned and sent to ithala, my sister passed away last year and the file was transferred from SASSA Jozini to SASSA emaweleni (emaweleni) at that time we were trying to apply for foster care money because he was still studying but unfortunately the file delayed and we couldn't. We went to Ithala to request for money they said we must go to social workers to request for the letter, I had to take leave to sort this out. SASSA at Jozini advised that we no longer need that letter coz he is over 18 and no longer receive the forster care, SASSA emaweleni Umlazi offices advised that they are waiting for his file meaning he was not officially under this office. Took leave again went to ithala Kwa Mnyandu, I explained my situation and they assisted us and we were able to get the money. My niece went there they didn't assist, they request for the same letter, I called them the lady and explained what happened last time, spoke to the manager who was speaking over me, not listening to me they said I must call Jozini SASSA. I'm angry and very disappointed with their service. I have to take leave and go there to explain one and the same thing over and over again!!!!!!
0 replies
22 months ago
Poor customer service
I'm so disappointed with the service I received from iThala Bank Kwa Mnyandu, I explained my situation to them which is regarding my nephew who was receiving forster care money. I was told that I must call Jozini Branch because that's where his account was opened. I really don't understand why they couldn't assist because the paper work was scanned and I'm tired of repeating one and the same thing whenever my nephew needs his money. He is over 18 now and was given permission by social workers to handle his finances, a letter was sent to ithala bank stating that we no longer need a letter from social workers. earlier this year I had to take leave to accompany him I explained everything to the lady who was assisting us and she was able to assist and we were able to get money. But on Friday when he went there they failed to assist him, I called them and I was told that they need a letter from social workers, I explained to the lady the situation, she insisted that she won't be able to assist my nephew. I asked for the manager and I was told that the manager is busy but she will give me a call. Indeed the manager called me but she was not willing to listen and told me the same thing that they won't assist my nephew, we must call Jozini. I was really not happy with the attitude I received from the manager, instead of calming down the situation she made it worse!!!!
0 replies
51 months ago
Horrible service with Capitec Bank
Yesterday I transferred Money to a Mr BL Mbambo by mistake and he is refusing to transfer my money back and Capitec is unable to assist me. I'm really angry and disappointed.
106 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
5 (100%)