Unhappy customer

Me and some of my colleagues we opened a club savings account at this bank in 2019. Everything was fine for the past years. Every year in November we withdraw the money. It all started in 2024 that they requested the club constitution, minutes and other documents. We had to go there with all the necessary documents but every time they turned us away saying it's not correct. They don't even take what is correct. Those ladies there have a bad attitude. Now they are telling us that we will not get the money until we send all the documents

I will never do transactions with them again. If the documents were not submitted why are they not rejecting the payments made to the account. The bank shouldn't have accepted our money in the first place because we have not submitted the necessary documents. Now that we want our money they are telling us all this. I am not happy with how this bank do things.