Ithemba Property Management
2|1,192 reviews
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EM
Elton M
1 reviews | Active since Member
11 Mar 2026, 19:19
Locked Out
On 12 January my Residents App assisted access was restricted and electricity was disconnected on account of arrear rentals for which I was in contact with them to settle and was never reconnected. On 11 March 2026 I found my lock changed without any further communication from where we left off.
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Replies (53)Ithemba Property Management's replyOfficial
13 Mar 2026, 08:35Dear Elton,
Thank you for reaching out to us.
Kindly be advised that access to the visitor feature on the App, as well as any automated services that were deactivated, will be reinstated once the required arrangement payment has been fulfilled. For confirmation of the amount that needs to be paid in order to recover from your current default, please refer to ticket #360823 that has been logged with our team. Should you require any clarification regarding this amount, you are welcome to respond to the ticket for further assistance.
With regard to the issues you are experiencing with your electricity supply and the locks to your unit, we kindly request that you log a maintenance request via your Ithemba Residents App. Please ensure that you clearly indicate that you are experiencing difficulties accessing your unit, as well as issues with your power supply.
Once the maintenance request has been successfully logged, our maintenance team will be notified and dispatched to attend to the matter as a priority to ensure that the issues are resolved as soon as possible.
Should you require any assistance with logging the maintenance request or have any further questions, please do not hesitate to contact us. We remain committed to assisting you and ensuring that the matter is addressed promptly.
Regards,
Ithemba Property
Thank you for reaching out to us.
Kindly be advised that access to the visitor feature on the App, as well as any automated services that were deactivated, will be reinstated once the required arrangement payment has been fulfilled. For confirmation of the amount that needs to be paid in order to recover from your current default, please refer to ticket #360823 that has been logged with our team. Should you require any clarification regarding this amount, you are welcome to respond to the ticket for further assistance.
With regard to the issues you are experiencing with your electricity supply and the locks to your unit, we kindly request that you log a maintenance request via your Ithemba Residents App. Please ensure that you clearly indicate that you are experiencing difficulties accessing your unit, as well as issues with your power supply.
Once the maintenance request has been successfully logged, our maintenance team will be notified and dispatched to attend to the matter as a priority to ensure that the issues are resolved as soon as possible.
Should you require any assistance with logging the maintenance request or have any further questions, please do not hesitate to contact us. We remain committed to assisting you and ensuring that the matter is addressed promptly.
Regards,
Ithemba Property
Best regards,
Ithemba Property Management's reply13 Mar 2026, 08:35
Official
Dear Elton,
Thank you for reaching out to us.
Kindly be advised that access to the visitor feature on the App, as well as any automated services that were deactivated, will be reinstated once the required arrangement payment has been fulfilled. For confirmation of the amount that needs to be paid in order to recover from your current default, please refer to ticket #360823 that has been logged with our team. Should you require any clarification regarding this amount, you are welcome to respond to the ticket for further assistance.
With regard to the issues you are experiencing with your electricity supply and the locks to your unit, we kindly request that you log a maintenance request via your Ithemba Residents App. Please ensure that you clearly indicate that you are experiencing difficulties accessing your unit, as well as issues with your power supply.
Once the maintenance request has been successfully logged, our maintenance team will be notified and dispatched to attend to the matter as a priority to ensure that the issues are resolved as soon as possible.
Should you require any assistance with logging the maintenance request or have any further questions, please do not hesitate to contact us. We remain committed to assisting you and ensuring that the matter is addressed promptly.
Regards,
Ithemba Property
Thank you for reaching out to us.
Kindly be advised that access to the visitor feature on the App, as well as any automated services that were deactivated, will be reinstated once the required arrangement payment has been fulfilled. For confirmation of the amount that needs to be paid in order to recover from your current default, please refer to ticket #360823 that has been logged with our team. Should you require any clarification regarding this amount, you are welcome to respond to the ticket for further assistance.
With regard to the issues you are experiencing with your electricity supply and the locks to your unit, we kindly request that you log a maintenance request via your Ithemba Residents App. Please ensure that you clearly indicate that you are experiencing difficulties accessing your unit, as well as issues with your power supply.
Once the maintenance request has been successfully logged, our maintenance team will be notified and dispatched to attend to the matter as a priority to ensure that the issues are resolved as soon as possible.
Should you require any assistance with logging the maintenance request or have any further questions, please do not hesitate to contact us. We remain committed to assisting you and ensuring that the matter is addressed promptly.
Regards,
Ithemba Property
Best regards,