Ithuba Lottery
1.4|0 reviews
Responds in 69 hours 18 min
RG
Russell G
1 reviews | Active since Member
27 Feb 2026, 12:24
******* andterrible software usability
Which ***** made such a pointless and unusable web page with .That person(s) should be fired. This site is crazy and stupid with everything on the screen moving around hectically. It's stupid and unusable and doesn't have the customer in mind other than to irritate the customer. You should be ashamed of putting this ******* site online, its highly unprofessional and shows a lack of common sense and that also includes management
Helpful (0)
Replies (53)0
Replies (53)Ithuba Lottery's replyOfficial
27 Feb 2026, 13:18 Thank you for taking the time to share your experience with us.
We sincerely apologize for the frustration you experienced when using our website. Your feedback raises important concerns regarding usability, layout stability, and overall customer experience, and we want to assure you that these comments are being taken very seriously.
Our objective is to provide a platform that is simple, stable, and intuitive to use. Based on your feedback, it is clear that aspects of the website design and functionality did not meet that standard and negatively impacted your experience. This is not the experience we intend for our customers.
We have escalated your comments to our Digital and Technology teams for immediate review, specifically relating to screen movement, navigation clarity, and ease of use.
Feedback such as yours helps us identify real user challenges that may not always be visible during internal testing.
If you are open to doing so, we would greatly appreciate any additional detail you can share regarding:
We value your honesty and regret that your interaction with our website caused irritation rather than convenience. Improving the customer experience remains a priority for us, and your feedback contributes directly to that process.
Thank you again for bringing this matter to our attention.
We sincerely apologize for the frustration you experienced when using our website. Your feedback raises important concerns regarding usability, layout stability, and overall customer experience, and we want to assure you that these comments are being taken very seriously.
Our objective is to provide a platform that is simple, stable, and intuitive to use. Based on your feedback, it is clear that aspects of the website design and functionality did not meet that standard and negatively impacted your experience. This is not the experience we intend for our customers.
We have escalated your comments to our Digital and Technology teams for immediate review, specifically relating to screen movement, navigation clarity, and ease of use.
Feedback such as yours helps us identify real user challenges that may not always be visible during internal testing.
If you are open to doing so, we would greatly appreciate any additional detail you can share regarding:
- The device you were using (mobile or desktop),
- The page or activity you were attempting to complete, and
- What specifically made the experience difficult or confusing.
We value your honesty and regret that your interaction with our website caused irritation rather than convenience. Improving the customer experience remains a priority for us, and your feedback contributes directly to that process.
Thank you again for bringing this matter to our attention.
Best regards,
Ithuba Lottery's reply27 Feb 2026, 13:18
Official
Thank you for taking the time to share your experience with us.
We sincerely apologize for the frustration you experienced when using our website. Your feedback raises important concerns regarding usability, layout stability, and overall customer experience, and we want to assure you that these comments are being taken very seriously.
Our objective is to provide a platform that is simple, stable, and intuitive to use. Based on your feedback, it is clear that aspects of the website design and functionality did not meet that standard and negatively impacted your experience. This is not the experience we intend for our customers.
We have escalated your comments to our Digital and Technology teams for immediate review, specifically relating to screen movement, navigation clarity, and ease of use.
Feedback such as yours helps us identify real user challenges that may not always be visible during internal testing.
If you are open to doing so, we would greatly appreciate any additional detail you can share regarding:
We value your honesty and regret that your interaction with our website caused irritation rather than convenience. Improving the customer experience remains a priority for us, and your feedback contributes directly to that process.
Thank you again for bringing this matter to our attention.
We sincerely apologize for the frustration you experienced when using our website. Your feedback raises important concerns regarding usability, layout stability, and overall customer experience, and we want to assure you that these comments are being taken very seriously.
Our objective is to provide a platform that is simple, stable, and intuitive to use. Based on your feedback, it is clear that aspects of the website design and functionality did not meet that standard and negatively impacted your experience. This is not the experience we intend for our customers.
We have escalated your comments to our Digital and Technology teams for immediate review, specifically relating to screen movement, navigation clarity, and ease of use.
Feedback such as yours helps us identify real user challenges that may not always be visible during internal testing.
If you are open to doing so, we would greatly appreciate any additional detail you can share regarding:
- The device you were using (mobile or desktop),
- The page or activity you were attempting to complete, and
- What specifically made the experience difficult or confusing.
We value your honesty and regret that your interaction with our website caused irritation rather than convenience. Improving the customer experience remains a priority for us, and your feedback contributes directly to that process.
Thank you again for bringing this matter to our attention.
Best regards,