I
Itickets
Unclaimed Business
I
Itickets
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#13
in Entertainment & Gaming
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Itickets
Itickets has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Itickets across 15 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCR
Cher R
1 reviews | Active since Jan 2020
11 Jul 2025, 18:56
Avoid TopTickets and iTickets – Dishonest and Unresponsive
I purchased tickets for the Blue concert originally scheduled for 8 March 2025. The event was postponed to 14 October 2025, and I’m unable to attend the new date. Over 5 months, I sent more than 10 emails to TopTickets (Cool Concerts) and iTickets requesting a refund. I was either ignored or given vague, unhelpful responses. Their latest email states that “they facilitated refunds up to the original concert date. Thereafter tickets remain valid and transferrable.” So they claim they can’t refund me, despite the change in event date and my repeated efforts to contact them since February. Their communication has been appalling, and their handling of this situation feels dishonest and dismissive. If you’re considering buying from TopTickets or iTickets, beware—they do not stand by their customers. This entire experience has been a nightmare, and I won’t be using either company again.
Helpful (0)
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Cher R
1 reviews | Active since Jan 2020
11 Jul 2025, 18:56
Avoid TopTickets and iTickets – Dishonest and Unresponsive
I purchased tickets for the Blue concert originally scheduled for 8 March 2025. The event was postponed to 14 October 2025, and I’m unable to attend the new date. Over 5 months, I sent more than 10 emails to TopTickets (Cool Concerts) and iTickets requesting a refund. I was either ignored or given vague, unhelpful responses. Their latest email states that “they facilitated refunds up to the original concert date. Thereafter tickets remain valid and transferrable.” So they claim they can’t refund me, despite the change in event date and my repeated efforts to contact them since February. Their communication has been appalling, and their handling of this situation feels dishonest and dismissive. If you’re considering buying from TopTickets or iTickets, beware—they do not stand by their customers. This entire experience has been a nightmare, and I won’t be using either company again.
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Chris P
1 reviews | Active since Jan 2020
7 May 2025, 12:50
Payback the money - Steve Ikoon CT.
I purchased 7 tickets for the Steve Hofmeyer IKOON concert on 29 March 2025 that got cancelled/postponed at the DHL Stadium Cape Town. The new date in October does not suit us and as such we have requested a refund from TopTickets. However TopTickets claim iTickets need to refund us, as the funds are in escrow with iTickets. At this time, between TopTickets and iTickets I am R 5 800.00 out of pocket since Nov 24. Excluding traveling and accomodation already paid as we went to Cape Town 4 days before the concert. How is it that money can be taken for a service to be delivered and when that service is not delivered or given to another service provider not pay it back.
Helpful (0)
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Chris P
1 reviews | Active since Jan 2020
7 May 2025, 12:50
Payback the money - Steve Ikoon CT.
I purchased 7 tickets for the Steve Hofmeyer IKOON concert on 29 March 2025 that got cancelled/postponed at the DHL Stadium Cape Town. The new date in October does not suit us and as such we have requested a refund from TopTickets. However TopTickets claim iTickets need to refund us, as the funds are in escrow with iTickets. At this time, between TopTickets and iTickets I am R 5 800.00 out of pocket since Nov 24. Excluding traveling and accomodation already paid as we went to Cape Town 4 days before the concert. How is it that money can be taken for a service to be delivered and when that service is not delivered or given to another service provider not pay it back.
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Byron W
1 reviews | Active since Jan 2020
3 May 2025, 08:48
!!!!!**** ALERT!!!!!**** ALERT!!!!**** ALERT!!!!!
This place is **** along with De Villiers Cycles it seems like their modus operandi is promoting concerts then cancelling them. Follow @caspernyovest @effofficial for 18h00 update. They removed their Google reviews after I posted the same thing then got a call from their CEO. Carte Blanche is looking into them.
Helpful (0)
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Byron W
1 reviews | Active since Jan 2020
3 May 2025, 08:48
!!!!!**** ALERT!!!!!**** ALERT!!!!**** ALERT!!!!!
This place is **** along with De Villiers Cycles it seems like their modus operandi is promoting concerts then cancelling them. Follow @caspernyovest @effofficial for 18h00 update. They removed their Google reviews after I posted the same thing then got a call from their CEO. Carte Blanche is looking into them.
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Natasha E
1 reviews | Active since Jan 2020
9 Apr 2025, 06:35
ITickets is a GIANT mess
Last year I purchased tickets for a concert on a special deal. It was a buy 1 get one free deal. This was purchased from ITickets. I got my order confirmation, everything was good. Then I received an email link to print my concert tickets. I could not print them. It said that I could only print the tickets end of June. The concert was supposed to be in March. Why would I only be able to print the tickets after the event. Does not make sense. I called ITickets and was told that a new company has taken over the event and that my tickets are still valid and that I should not worry. No one advised me that the concert was postponed. No one advised me that a new company took over the even, I had to call and find out what was going on. I was still getting emails to say that I need to print my tickets. I then called TopTickets and was told that my tickets are still valid and not to worry. Then I get an email from ITickets that I need to give my banking details for my refund. I emailed back to say that I never asked for a refund and not to cancel my tickets. ITickets called me and said that I need to get my refund and then repurchase through TopTickets. But this is unfair, because I purchased my 2 tickets on special for a 2 for 1 deal. So I only paid for 1 ticket and got 2. Now if I have to repurchase through TopTickets I can't get thay same deal. And I would have to pay double. I don't know what is going on. I am sure that ITickets are going to refund me. I am sure in this mess that you have lost a lot of people who were going to go to the concert. I have been trying to call TopTickets. But no one answers. I have left messages. But no reply. The worst service I have ever experienced.
Helpful (0)
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Natasha E
1 reviews | Active since Jan 2020
9 Apr 2025, 06:35
ITickets is a GIANT mess
Last year I purchased tickets for a concert on a special deal. It was a buy 1 get one free deal. This was purchased from ITickets. I got my order confirmation, everything was good. Then I received an email link to print my concert tickets. I could not print them. It said that I could only print the tickets end of June. The concert was supposed to be in March. Why would I only be able to print the tickets after the event. Does not make sense. I called ITickets and was told that a new company has taken over the event and that my tickets are still valid and that I should not worry. No one advised me that the concert was postponed. No one advised me that a new company took over the even, I had to call and find out what was going on. I was still getting emails to say that I need to print my tickets. I then called TopTickets and was told that my tickets are still valid and not to worry. Then I get an email from ITickets that I need to give my banking details for my refund. I emailed back to say that I never asked for a refund and not to cancel my tickets. ITickets called me and said that I need to get my refund and then repurchase through TopTickets. But this is unfair, because I purchased my 2 tickets on special for a 2 for 1 deal. So I only paid for 1 ticket and got 2. Now if I have to repurchase through TopTickets I can't get thay same deal. And I would have to pay double. I don't know what is going on. I am sure that ITickets are going to refund me. I am sure in this mess that you have lost a lot of people who were going to go to the concert. I have been trying to call TopTickets. But no one answers. I have left messages. But no reply. The worst service I have ever experienced.
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Marius H
1 reviews | Active since Jan 2020
5 Apr 2023, 13:52
False adverti*****t
We were at the Groot Jol on Saturday and as the show started, they announced 10 artists are performing. When we bought the tickets, it was 11 artists. It was announced that Riaan Benarde is the last performer. Rickus Nel did not perform. The show was false adverti*****t and we did not get what we have paid for. I request a full refund as I’ve e-mailed on the Friday and got confirmation that Rickus Nel will be performing and if any changes, we will get an e-mail, which we did not get.
Helpful (0)
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Marius H
1 reviews | Active since Jan 2020
5 Apr 2023, 13:52
False adverti*****t
We were at the Groot Jol on Saturday and as the show started, they announced 10 artists are performing. When we bought the tickets, it was 11 artists. It was announced that Riaan Benarde is the last performer. Rickus Nel did not perform. The show was false adverti*****t and we did not get what we have paid for. I request a full refund as I’ve e-mailed on the Friday and got confirmation that Rickus Nel will be performing and if any changes, we will get an e-mail, which we did not get.
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Chantelle H
1 reviews | Active since Jan 2020
29 Aug 2022, 13:57
Terrible customer service and refund process
We purchased tickets to Krone 7 back in 2021. The even has been cancelled twice now and we have been offered to either keep the tickets or receive a refund, I opted for the refund. Needless to say its been over a month, 23 working days to date and I have yet to receive my refund. I have send numerous emails without a response. I tried my luck on Facebook Messenger and my message was read without a reply. I have phoned a number a times and they just keep saying it is in the process. At this stage I am beyond fed up. Stop telling me it is in the process I want a clear update of when to expect my refund.
Helpful (0)
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Chantelle H
1 reviews | Active since Jan 2020
29 Aug 2022, 13:57
Terrible customer service and refund process
We purchased tickets to Krone 7 back in 2021. The even has been cancelled twice now and we have been offered to either keep the tickets or receive a refund, I opted for the refund. Needless to say its been over a month, 23 working days to date and I have yet to receive my refund. I have send numerous emails without a response. I tried my luck on Facebook Messenger and my message was read without a reply. I have phoned a number a times and they just keep saying it is in the process. At this stage I am beyond fed up. Stop telling me it is in the process I want a clear update of when to expect my refund.
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