Money obsessed institution without any support

This institution is obsessed with money and are unable to provide prospective students with decent information. Before even saying "Hi" to me I got this message.

180-ECTS - Final tuition fees after the 67% scholarship Full-time/ 36 months: € 192/month (in total € 6.926) Part-time I/ 48 months: € 161/month (in total € 7.746) Part-time II/ 72 months: € 124/month (in total € 8.910)

They claim to be an internationally recognized institution yet their advisors do not use basic language skills prior to me threatening to post a review on here. Arrogant and disrespectful is probably a summarized version of my encounter with the specific advisor.

I would not advise you to ask them anything, if it is not clear on their website and you do not have money to waste rather move past. You will just end up being disappointed as they are not trying to assist.

Below is the full conversation.

[2024/03/11, 10:06:45] ‪+49 1573 5980944‬: ‎This business uses a secure service from Meta to manage this chat. Tap to learn more. [2024/03/11, 10:06:45] Me: Good day, I would like to find out if your qualifications are accredited in South Afirca. [2024/03/11, 10:06:50] ‪+49 1573 5980944‬: Hi 😊, my name is Iva, the IU International Virtual Assistant. I am a robot and I am still learning how to find the best answers for you. I can help you with the following topics: [2024/03/11, 10:06:51] ‪+49 1573 5980944‬: *1.* Free info package about IU International study programmes *2.* Application Documents *3.* Fees/Scholarship *4.* How to study at IU International *5.* IU International accreditation *6.* Can I come to Germany? *7.* When can I start studying?

Please type the *NUMBER* of the topic you are interested in. [2024/03/11, 10:10:16] Me: 5 [2024/03/11, 10:10:20] ‪+49 1573 5980944‬: IU International is an internationally recognized university. We are proud of the numerous accreditations we have attained over the years, including *five premium FIBAA seals* and our *5-star QS rating*. Please also check out our Accreditations & Rankings page to find out more:

https://www.iu.org/why-iu/accreditations-and-rankings/

Is there anything else you would like to know? [2024/03/11, 10:10:20] ‪+49 1573 5980944‬: Please type *MENU* to get back to the main menu.

Type *END* if you would like to end our conversation.

Type *AGENT* if you want to talk to a studyadvisor. [2024/03/11, 10:13:41] Me: Agent [2024/03/11, 10:25:41] ‪+49 1573 5980944‬: 180-ECTS - Final tuition fees after the 67% scholarship Full-time/ 36 months: € 192/month (in total € 6.926) Part-time I/ 48 months: € 161/month (in total € 7.746) Part-time II/ 72 months: € 124/month (in total € 8.910) [2024/03/11, 10:25:47] ‪+49 1573 5980944‬: hi, can you afford our fees? [2024/03/11, 10:27:56] Me: Hi, yes I can afford the fees. [2024/03/11, 10:33:59] ‪+49 1573 5980944‬: ok [2024/03/11, 10:34:21] ‪+49 1573 5980944‬: To proceed further with your application, kindly please send me the following documents in response to this email:

* High School Certificate + Transcript of Records * Curriculum (CV) * National ID or International Passport * Filled out and signed study contract, you can submit and sign it here: https://www.iu.org/en-za/application/em/ [2024/03/11, 10:34:59] Me: I need information before I proceed, please assist with my questions first. [2024/03/11, 10:35:51] ‪+49 1573 5980944‬: tell me [2024/03/11, 10:35:57] ‪+49 1573 5980944‬: what can I help you with [2024/03/11, 10:36:01] ‪+49 1573 5980944‬: `? [2024/03/11, 10:36:19] Me: Are your degrees accredited in South Africa? [2024/03/11, 10:38:42] ‪+49 1573 5980944‬: yes they are :) [2024/03/11, 10:40:23] Me: Are they accredited with SAQA? [2024/03/11, 10:42:02] ‪+49 1573 5980944‬: no, they are acredited with the institutions mentioned on our website [2024/03/11, 10:42:10] ‪+49 1573 5980944‬: you can check this in the About section [2024/03/11, 10:42:13] ‪+49 1573 5980944‬: of the website [2024/03/11, 10:44:26] Me: Thanks for not helping at all to clarify my questions. You really should work on supporting prospective students better.

I will log a complaint on Hellopeter. This is the worst service I have ever received. [2024/03/11, 10:45:40] Me: People should know that you are just after money, without greeting your first message is about money. Makes me wonder!@ [2024/03/11, 10:47:21] ‪+49 1573 5980944‬: One of our requirements is for our candidates to be able to afford the fees alongside our admission criteria, it is on our policy to check before we proceed with any queries as otherwise enrolment is not possible [2024/03/11, 10:48:02] ‪+49 1573 5980944‬: We have answered all of your questions clearly and we do not see any lack of clarification in this consultation hereinafter held. Therefore, we consider your complaint injustified [2024/03/11, 10:48:59] ‪+49 1573 5980944‬: However, we will be delighted to take your feedback in consideration and we will do our best to improve our services with the information you have provided [2024/03/11, 10:49:18] ‪+49 1573 5980944‬: If you have any other questions, please let us know [2024/03/11, 10:51:34] Me: Let's see what the world out there thinks when I post the screen shots, your support was not on par. [2024/03/11, 10:52:34] Me: Perhaps I should get in touch with a manager at IU and ask them if this is what they would expect of their student advisors. [2024/03/11, 10:53:42] ‪+49 1573 5980944‬: As mentioned, you have been treated with the upmost respect and it is in our policy to ask if our candidates are able to deal with the study costs before proceeding with consultations. [2024/03/11, 10:54:09] ‪+49 1573 5980944‬: We are sorry to hear you were not satisfied with the outcome of your queries, if there is anything else we could help you with, please let us know. [2024/03/11, 10:55:14] Me: Suddenly after I threaten to post our chat you can use capital letters and decent sentences. You do not intimidate me, I will post this for the world to see. It is nothing short of bullying and pathetic service delivery! You are not at all supportive in the process, only are about money! [2024/03/11, 10:56:59] ‪+49 1573 5980944‬: Okay, have a good day. [2024/03/11, 10:57:55] ‪+49 1573 5980944‬: Please feel better soon. Best regards