ET
Estian T
Active since Feb 2018
11
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0
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Reviews
11 reviews26 months ago
Scared of bad publicity | Money hungry
This place is so scared of bad publicity that they are removing reviews on Hellopeter, not sure why but be assured they are only interested in money and do not care about anything else, unfortunately I cannot share all the details as they seem to be connected deeper than the transparent review platform I thought this was. Their online consultants do not want to assist but rather bully prospective students with very bad English and punctuation, with an even worse attitude. It is a pity that the truth cannot be seen by the world as they seemingly have ways to maneuver through bad publicity, it now makes sense why the consultant should not be more bothered when they assisted me earlier today.
56 replies
26 months ago
Money obsessed institution without any support
This institution is obsessed with money and are unable to provide prospective students with decent information. Before even saying "Hi" to me I got this message. 180-ECTS - Final tuition fees after the 67% scholarship Full-time/ 36 months: € 192/month (in total € 6.926) Part-time I/ 48 months: € 161/month (in total € 7.746) Part-time II/ 72 months: € 124/month (in total € 8.910) They claim to be an internationally recognized institution yet their advisors do not use basic language skills prior to me threatening to post a review on here. Arrogant and disrespectful is probably a summarized version of my encounter with the specific advisor. I would not advise you to ask them anything, if it is not clear on their website and you do not have money to waste rather move past. You will just end up being disappointed as they are not trying to assist. Below is the full conversation. [2024/03/11, 10:06:45] +49 1573 5980944: This business uses a secure service from Meta to manage this chat. Tap to learn more. [2024/03/11, 10:06:45] Me: Good day, I would like to find out if your qualifications are accredited in South Afirca. [2024/03/11, 10:06:50] +49 1573 5980944: Hi 😊, my name is Iva, the IU International Virtual Assistant. I am a robot and I am still learning how to find the best answers for you. I can help you with the following topics: [2024/03/11, 10:06:51] +49 1573 5980944: *1.* Free info package about IU International study programmes *2.* Application Documents *3.* Fees/Scholarship *4.* How to study at IU International *5.* IU International accreditation *6.* Can I come to Germany? *7.* When can I start studying? Please type the *NUMBER* of the topic you are interested in. [2024/03/11, 10:10:16] Me: 5 [2024/03/11, 10:10:20] +49 1573 5980944: IU International is an internationally recognized university. We are proud of the numerous accreditations we have attained over the years, including *five premium FIBAA seals* and our *5-star QS rating*. Please also check out our Accreditations & Rankings page to find out more: https://www.iu.org/why-iu/accreditations-and-rankings/ Is there anything else you would like to know? [2024/03/11, 10:10:20] +49 1573 5980944: Please type *MENU* to get back to the main menu. Type *END* if you would like to end our conversation. Type *AGENT* if you want to talk to a studyadvisor. [2024/03/11, 10:13:41] Me: Agent [2024/03/11, 10:25:41] +49 1573 5980944: 180-ECTS - Final tuition fees after the 67% scholarship Full-time/ 36 months: € 192/month (in total € 6.926) Part-time I/ 48 months: € 161/month (in total € 7.746) Part-time II/ 72 months: € 124/month (in total € 8.910) [2024/03/11, 10:25:47] +49 1573 5980944: hi, can you afford our fees? [2024/03/11, 10:27:56] Me: Hi, yes I can afford the fees. [2024/03/11, 10:33:59] +49 1573 5980944: ok [2024/03/11, 10:34:21] +49 1573 5980944: To proceed further with your application, kindly please send me the following documents in response to this email: * High School Certificate + Transcript of Records * Curriculum (CV) * National ID or International Passport * Filled out and signed study contract, you can submit and sign it here: https://www.iu.org/en-za/application/em/ [2024/03/11, 10:34:59] Me: I need information before I proceed, please assist with my questions first. [2024/03/11, 10:35:51] +49 1573 5980944: tell me [2024/03/11, 10:35:57] +49 1573 5980944: what can I help you with [2024/03/11, 10:36:01] +49 1573 5980944: `? [2024/03/11, 10:36:19] Me: Are your degrees accredited in South Africa? [2024/03/11, 10:38:42] +49 1573 5980944: yes they are :) [2024/03/11, 10:40:23] Me: Are they accredited with SAQA? [2024/03/11, 10:42:02] +49 1573 5980944: no, they are acredited with the institutions mentioned on our website [2024/03/11, 10:42:10] +49 1573 5980944: you can check this in the About section [2024/03/11, 10:42:13] +49 1573 5980944: of the website [2024/03/11, 10:44:26] Me: Thanks for not helping at all to clarify my questions. You really should work on supporting prospective students better. I will log a complaint on Hellopeter. This is the worst service I have ever received. [2024/03/11, 10:45:40] Me: People should know that you are just after money, without greeting your first message is about money. Makes me wonder!@ [2024/03/11, 10:47:21] +49 1573 5980944: One of our requirements is for our candidates to be able to afford the fees alongside our admission criteria, it is on our policy to check before we proceed with any queries as otherwise enrolment is not possible [2024/03/11, 10:48:02] +49 1573 5980944: We have answered all of your questions clearly and we do not see any lack of clarification in this consultation hereinafter held. Therefore, we consider your complaint injustified [2024/03/11, 10:48:59] +49 1573 5980944: However, we will be delighted to take your feedback in consideration and we will do our best to improve our services with the information you have provided [2024/03/11, 10:49:18] +49 1573 5980944: If you have any other questions, please let us know [2024/03/11, 10:51:34] Me: Let's see what the world out there thinks when I post the screen shots, your support was not on par. [2024/03/11, 10:52:34] Me: Perhaps I should get in touch with a manager at IU and ask them if this is what they would expect of their student advisors. [2024/03/11, 10:53:42] +49 1573 5980944: As mentioned, you have been treated with the upmost respect and it is in our policy to ask if our candidates are able to deal with the study costs before proceeding with consultations. [2024/03/11, 10:54:09] +49 1573 5980944: We are sorry to hear you were not satisfied with the outcome of your queries, if there is anything else we could help you with, please let us know. [2024/03/11, 10:55:14] Me: Suddenly after I threaten to post our chat you can use capital letters and decent sentences. You do not intimidate me, I will post this for the world to see. It is nothing short of bullying and pathetic service delivery! You are not at all supportive in the process, only are about money! [2024/03/11, 10:56:59] +49 1573 5980944: Okay, have a good day. [2024/03/11, 10:57:55] +49 1573 5980944: Please feel better soon. Best regards
0 replies
36 months ago
Cancellation *****
Cancellation of fibre contract processed with 59 day notice period. Whilst the contract is on a month to month contract. *****sters at their best and they get away with it due to them thinking they are untouchable. Rather do business with a company that values their clients and does not ***** from them.
106 replies
36 months ago
Cancellation dispute
I contacted Vodacom on 3 April 2023 to cancel my fibre contract currently on a month-to-month basis. Take not this was the first business day of the month. I just got confirmation that the service will be cancelled 1 June 2023, it took them 24 days to process something as simple as a cancellation. They are outright ******* that do not give a damn about ethical behaviour. I have already indicated I will take legal action if another debit order goes off my account. Do not use them as they are not capable of customer service. It is not my first time that I struggle with pathetic service. It is time that ICASA gets these companies in line with the law! SR230403-982414
159 replies
36 months ago
Cancellation dispute
I contacted Vodacom on 3 May 2023 to cancel my fibre contract currently on a month to month basis. Take not this was the first business day of the month. I just got confirmation that the service will be cancelled 1 June 2023, it took them 24 days to process something as simple as a cancellation. . They are outright ******* that do not give a damn about ethical behaviour. I have already indicated I will take legal action if another debit order goes off my account. Do not use them as they are not capable of customer service. It is not my first time that I struggle with pathetic service. It is time that ICASA gets these companies in line with the law! SR230403-982414
0 replies
40 months ago
Pathetic service
Fibre line down since Sunday 18.12.2022, phoned Vodacom on Sunday only to be told that Secunda is offline, on Monday 19.12.2022 I phoned again and a ticket was registered for the first time, SR221219-638359, when I phoned again on Tuesday 20.12.2022 another ticket was opened SRSR221220-641502 as the previous ticket was apparently incorrect. I phoned again on Wednesday 21.12.2022 asking to speak to a manager where the consultant told me her Team leader was on another call and there are no other managers available at Vodacom to take my call (I told her this is a lie as it is not possible that the entire Vodacom is run by 2 people) and later the afternoon I phoned again and another ticket was opened SR221221-643860. I still have no fibre nor a fail-over in place and there seems to be no haste in resolving the matter, when I have to pay they dedcuct the full amount from my bank account but when there is an issue I need to hear there is a 24-48 hour turnaround time for the ticket to be assigned let alone for the problem to be resolved.
264 replies
55 months ago
Unprofessional dealings
Do not make use of this service, they allow properties to double book and then when the property requests you to cancel the booking thay advise that you will need to wait 7-14 days for your money, they have no process in place to escalate and resolve the matter not hold the property accountable, You are also not allowed to leave a review if you did not physically stay at the property, I di beleive there are numerous of these cases out there but they are hidden because it is brushed under the carpet. The property I booked was Mary B Cottage in Marloth park, they also showed no effort to resolve the matter, instead they avoided my phone calls all day. If you need your money to be safe, think twice before making a booking as they take no accountability for their flaws.
0 replies
63 months ago
Poor Customer Service
There is no customer service, the WhatsApp chat application assigns you to an agent and then they never chat to you. When you call them they cannot provide a simple update on when your fibre installation will be done but provide a reference number and then inform you that you will receive feedback within 24 hours. Well we are at 48 hours, additional phone calls, mails and Facebook chat messages and more promises of feedback yesterday without any success. I even requested a customer service manager to contact me which also did not happen. If this is how it starts can you just imagine how it will end. Stay away from this company, I wish I read the reviews before I attempted to do business with them. I will take my hard earned money and spend it with another ISP. Never in my life have I experienced such poor service and total ignorance for customer service and satisfaction. They are a disgrace to the MTN brand.
168 replies
68 months ago
Cancellation impossible
I am trying to cancel a data contract, I have made 10 calls to Vodacom to have it cancelled and on 4 occasions I was informed that it was in fact cancelled, yet I still pay for the contract. The cancellation had to be processed by 31 July 2020 and I just received the second invoice after cancellation. I even noted the cancellation to a upgrades consultant that phoned me recently, the Vodacom employee became very rude as she said it is not her department, so they have the audacity to bother me to upgrade the line but when I request assistance with the cancellation they do not want to help, pathetic service! It is a pity that there is not enough competition in our country for Vodacom to get a decent hiding that is why they do as they please.
159 replies
73 months ago
Vodacom are fraudsters stealing from their clients
Just want to share my experience with the Vodacom call center, I phoned on Tuesday 14 April 2020 to add additional data to my open line contract. The agent advised that I was able to add 20GB of data for R599 once off. This in itself is very expensive but I authorised the purchase telephonically, about 10 minutes after the call I noticed only 10GB was added to my account and immediately phoned back to rectify the matter. I was then advised that the consultant made a mistake and that if I required 20GB of data I would have to pay R1109 for the data. I then asked that the listen to the call and rectify their mistake as it was clearly confirmed twice that it is R599 for 20GB of data. Well on 15 April 2020 I phoned to follow up just to find out that no call has been logged yet, pathetic service once again. They then logged a call and on 17 April 2020 the call was supposedly resolved and when I contacted the call center as the data was not yet added I was informed that the back office agent noted that I purchased the data via the app and thus it was my own mistake, yet again very poor competence within the Vodacom team. I then requested to speak to a manager and was promised all sorts of feedback etc yet again we are at 20 April 2020 and the "new" call logged on 17 April 2020 has been resolved without any feedback nor correct resolution. Vodacom is a bunch of fraudsters stealing from their customers as I authorised R599 to be deducted form my account in purchase of 20GB of data. Yet once they put down the phone they do as they please. I will log a formal complaint with the ombudsman as this fraudulent activity as this is not what I authorised.
0 replies
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11 (100%)