Worst insurance, we’re starting to think they’re a ****.

I’m utterly disappointed at their service. Our claim hasn’t been processed, and it’s going for a month now. The communication is the worst, no correspondence whatsoever. We were told that the claim was selected for auditing by the insurer, which is Abacus Insurance. When asked how long that will take, at 1st they said 2 working days, after 4 days they said 5-7 working days…when that had passed they said “they don’t have a definite answer.” We are even starting to believe that they are a ****. Their service is very disappointing, more especially because we all know of the costs related to death.