JM
JAC Motors
Unclaimed Business
JM
AI Review Summary
Based on recent customer reviews, JAC Motors presents a sharply divided customer experience. The Southgate branch receives consistent praise for friendly, professional staff, with sales consultants like Mariska, Chloe, and Gerrie highlighted for their helpfulness. However, numerous customers across other dealerships report severe after-sales failures, including unresolved warranty claims, vehicles developing serious faults shortly after purchase, missing documentation, unsettled trade-in accounts, and a persistent lack of communication from service teams. Recurring battery and engine issues on models like the T8 and T9 raise significant product reliability concerns.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#44
in Automotive
NPS Score
-15
Recommended: Unlikely
Review Distribution
3|29 Reviews
May '25 - Apr '26
5(51.9%)
4(3.7%)
3(0%)
2(0%)
1(44.4%)
5(51.9%)
4(3.7%)
3(0%)
2(0%)
1(44.4%)
Frequently Asked Questions About JAC Motors
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (29)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLH
LOREN H
1 reviews | Active since Jan 2020
5 Mar 2026, 09:43
JAC Westrand (AGG MOTORS) *******
Sales person from AGG Motors Westrand was amazing. The after sales is horrific. I purchased a 2nd hand vehicle from them only to have the Android Auto, battery and wheel alignment have to be done and replaced within 3 weeks of owning the vehiicle. They couldn't be bothered to assist and accommodate my queries, even though the CPA Clearly states they sold a car with defects. Their careless no help attitude is concerning. I would NOT RECOMMEND anyone purchase a vehicle from them as they are ******* and absolutely have no remorse when it comes to repairs that THEY SHOULD have accounted for. Also, they stated the dekra check and report was done on my vehicle which it was not!!!
Helpful (0)
|Replies (0)LH
LOREN H
1 reviews | Active since Jan 2020
5 Mar 2026, 09:43
JAC Westrand (AGG MOTORS) *******
Sales person from AGG Motors Westrand was amazing. The after sales is horrific. I purchased a 2nd hand vehicle from them only to have the Android Auto, battery and wheel alignment have to be done and replaced within 3 weeks of owning the vehiicle. They couldn't be bothered to assist and accommodate my queries, even though the CPA Clearly states they sold a car with defects. Their careless no help attitude is concerning. I would NOT RECOMMEND anyone purchase a vehicle from them as they are ******* and absolutely have no remorse when it comes to repairs that THEY SHOULD have accounted for. Also, they stated the dekra check and report was done on my vehicle which it was not!!!
0
Replies (0)PR
Pieter R
1 reviews | Active since Jan 2020
30 Jan 2026, 20:29
Unsatified
This is the worst service reponses I have ever received in my life… I have a Warranty issue, I have a settelmend issue, I have a film issue on window , i have a number plate issue …Hello Peter here we go BOKSBURG
Helpful (0)
|Replies (0)CJ
Calvin J
1 reviews | Active since Jan 2020
16 Jan 2026, 06:57
JAC Durban @ North Beach anr JAC SA Customer Service
JAC Durban CBD @ North Beach & JAC South Africa Customer Service Took my JAC T9 Superlux for its first service. There were a few red flags before going there that I ignored as tollows: 1. They open at 8am. (Most busy and well known service centres open at 7am. 2. Immediate availability for a service 3. Dealership if it can be called that was very quiet and staff nor friendly. I dropped my vehicle off the next day. Was called at 12pm to fetch it. Was excited to fetch the vehicle looking and feeling New again. Vehicle was not washed and was told it is not their policy to wash vehicles after a service. Sent emails and called JAC SA customer service a few times. Still no feedback over a month later. The JAC is a beautiful value for money vehicle but the attitude towards customers will cost them sales and return customers.
Helpful (0)
|Replies (0)CJ
Calvin J
1 reviews | Active since Jan 2020
16 Jan 2026, 06:57
JAC Durban @ North Beach anr JAC SA Customer Service
JAC Durban CBD @ North Beach & JAC South Africa Customer Service Took my JAC T9 Superlux for its first service. There were a few red flags before going there that I ignored as tollows: 1. They open at 8am. (Most busy and well known service centres open at 7am. 2. Immediate availability for a service 3. Dealership if it can be called that was very quiet and staff nor friendly. I dropped my vehicle off the next day. Was called at 12pm to fetch it. Was excited to fetch the vehicle looking and feeling New again. Vehicle was not washed and was told it is not their policy to wash vehicles after a service. Sent emails and called JAC SA customer service a few times. Still no feedback over a month later. The JAC is a beautiful value for money vehicle but the attitude towards customers will cost them sales and return customers.
0
Replies (0)FM
Finkie M
1 reviews | Active since Jan 2020
27 Nov 2025, 14:46
JAC T9 Super Lux 2025 Bad vehicle
Run, don't buy the T9 especially the demo car. Customer service very bad,they don't have aftercare and the car was bought in Sept 2025 but in having issues today with a sound on the lining and brakes in October and November 2025. Don't buy the JAC bakkie
Helpful (0)
|Replies (0)FM
Finkie M
1 reviews | Active since Jan 2020
27 Nov 2025, 14:46
JAC T9 Super Lux 2025 Bad vehicle
Run, don't buy the T9 especially the demo car. Customer service very bad,they don't have aftercare and the car was bought in Sept 2025 but in having issues today with a sound on the lining and brakes in October and November 2025. Don't buy the JAC bakkie
0
Replies (0)MC
Mariena C
1 reviews | Active since Jan 2020
24 Nov 2025, 06:40
BAD SERVICE
Trying to nook our JAC for it's first service in Polokwane. Used to the way one books a service through BB Motor Group. What a shocking experience I had with trying to book the service through JAC Motors Polokwane.
Helpful (0)
|Replies (0)MC
Mariena C
1 reviews | Active since Jan 2020
24 Nov 2025, 06:40
BAD SERVICE
Trying to nook our JAC for it's first service in Polokwane. Used to the way one books a service through BB Motor Group. What a shocking experience I had with trying to book the service through JAC Motors Polokwane.
0
Replies (0)NM
Nolwazi M
1 reviews | Active since Jan 2020
11 Nov 2025, 06:07
Complaint
Please help me JAC it’s a **** or **** the car battery last only 12 months and they said guarantee is 12 months how come ,is there any car battery in SA has got a guarantee of less then 18 months the worse part they are the bigger company they said I must buy a new one mind you the car is brand new still under warranty but still they can’t help me my car is stacked not moving but they deduct money every month my heart is broken.
Helpful (0)
|Replies (0)NM
Nolwazi M
1 reviews | Active since Jan 2020
11 Nov 2025, 06:07
Complaint
Please help me JAC it’s a **** or **** the car battery last only 12 months and they said guarantee is 12 months how come ,is there any car battery in SA has got a guarantee of less then 18 months the worse part they are the bigger company they said I must buy a new one mind you the car is brand new still under warranty but still they can’t help me my car is stacked not moving but they deduct money every month my heart is broken.
0
Replies (0)NM
Nolwazi M
1 reviews | Active since Jan 2020
11 Nov 2025, 06:05
Complaint
Please help me JAC ****** me and the dealership failed me I bought a car last year May 2024 brand new car and the car doesn’t start they said it’s a battery I have to buy new one how possible it is in SA to have a battery who expired early as before 18 months from the company or brand most of the batteries took 3 years to change it but this one it’s 1year I am angry and stressed please help me to solve this problem.
Helpful (0)
|Replies (0)NM
Nolwazi M
1 reviews | Active since Jan 2020
11 Nov 2025, 06:05
Complaint
Please help me JAC ****** me and the dealership failed me I bought a car last year May 2024 brand new car and the car doesn’t start they said it’s a battery I have to buy new one how possible it is in SA to have a battery who expired early as before 18 months from the company or brand most of the batteries took 3 years to change it but this one it’s 1year I am angry and stressed please help me to solve this problem.
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Replies (0)MM
Mduduzi M
1 reviews | Active since Jan 2020
29 Sept 2025, 21:31
Unprovoked ESC fault / Engine failure.
I am driving JAC T9, it's been about 10 months since I bought the car, brand new. The car just decided to stop. Unable to start. Keeps on saying engine fault, ESC failure. Even Jac Pretoria say they don't know what's the problem. We tried to reset a couple times with No Success . The diagnosis machine can't pick up the problem as well mxm. Now I'm stuck with no car, and I'm paying it monthly. What frustrates me also is that, I treated it like an agg, the car was very special to me. Now this...
Helpful (0)
|Replies (0)MM
Mduduzi M
1 reviews | Active since Jan 2020
29 Sept 2025, 21:31
Unprovoked ESC fault / Engine failure.
I am driving JAC T9, it's been about 10 months since I bought the car, brand new. The car just decided to stop. Unable to start. Keeps on saying engine fault, ESC failure. Even Jac Pretoria say they don't know what's the problem. We tried to reset a couple times with No Success . The diagnosis machine can't pick up the problem as well mxm. Now I'm stuck with no car, and I'm paying it monthly. What frustrates me also is that, I treated it like an agg, the car was very special to me. Now this...
0
Replies (0)