JR
Jack Rose Hotel
Unclaimed Business
JR
Jack Rose Hotel
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
#9Ranked In Travel & Vacation
0 NPSUnlikely
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJB
John B
1 reviews | Active since Jan 2020
7 Jun 2024, 08:55
Shocking experience at Jack Rose Hotel: Avoid entirely!
My recent encounter with Jack Rose Hotel was disappointingly the worst business interaction I've ever had. Right from the start, it was evident that customer service wasn't a priority for them. Ian Coetzee, the manager I dealt with, was exceptionally rude and impatient. His confrontational and argumentative attitude left me feeling unwelcome and disrespected, which is unacceptable treatment for a first-time guest. To add insult to injury, when I expressed my dissatisfaction with his behavior, he abruptly told me to "go elsewhere." This kind of unprofessionalism from Jack Rose Hotel is appalling. What's even more concerning is that this doesn't seem to be an isolated incident. A quick look at their reviews on HelloPeter reveals numerous complaints about their poor service. It's surprising that management hasn't taken any action to address this issue. In conclusion, I strongly advise against doing business with Jack Rose Hotel. Their terrible customer service and lack of concern for client satisfaction make them a waste of time and money. And as for Ian Coetzee, perhaps some time off would do him and the company some good.
Helpful (0)
|Replies (0)JB
John B
1 reviews | Active since Jan 2020
7 Jun 2024, 08:55
Shocking experience at Jack Rose Hotel: Avoid entirely!
My recent encounter with Jack Rose Hotel was disappointingly the worst business interaction I've ever had. Right from the start, it was evident that customer service wasn't a priority for them. Ian Coetzee, the manager I dealt with, was exceptionally rude and impatient. His confrontational and argumentative attitude left me feeling unwelcome and disrespected, which is unacceptable treatment for a first-time guest. To add insult to injury, when I expressed my dissatisfaction with his behavior, he abruptly told me to "go elsewhere." This kind of unprofessionalism from Jack Rose Hotel is appalling. What's even more concerning is that this doesn't seem to be an isolated incident. A quick look at their reviews on HelloPeter reveals numerous complaints about their poor service. It's surprising that management hasn't taken any action to address this issue. In conclusion, I strongly advise against doing business with Jack Rose Hotel. Their terrible customer service and lack of concern for client satisfaction make them a waste of time and money. And as for Ian Coetzee, perhaps some time off would do him and the company some good.
0
Replies (0)JM
LM
Louise M
1 reviews | Active since Jan 2020
2 Aug 2023, 09:03
Filthy stink hotel will not refund me - the Jack Rose in Rosebank. PATHETIC
Dirty pathetic hotel. You will pick up diseases there. I arrived, first room was so dirty I could not stay there - old food in the microwave, not been swept for week; bedding smelled only of smoke. The second room was even dirtier. I left, did not check in. They will not refund me. I even reported them to booking.com. Booking.com is investigating this. Many people gave them a 1 rating and referred to blood on their blankets. The place is filthy and it stinks so, you want to vomit.
Helpful (0)
|Replies (0)LM
Louise M
1 reviews | Active since Jan 2020
2 Aug 2023, 09:03
Filthy stink hotel will not refund me - the Jack Rose in Rosebank. PATHETIC
Dirty pathetic hotel. You will pick up diseases there. I arrived, first room was so dirty I could not stay there - old food in the microwave, not been swept for week; bedding smelled only of smoke. The second room was even dirtier. I left, did not check in. They will not refund me. I even reported them to booking.com. Booking.com is investigating this. Many people gave them a 1 rating and referred to blood on their blankets. The place is filthy and it stinks so, you want to vomit.
0
Replies (0)