Avoid Jackal’s Creek Property Management

I strongly advise against using Jackal’s Creek Property for property management.

Their service is appalling. Communication is almost non-existent and when you do manage to reach someone, you’re met with empty promises and no follow-through. Rental payments are consistently delayed — rent that is due on the 1st of the month was only paid to me on the 19th.

This, despite the fact that they charge a hefty once-off placement fee at the start of the lease and deduct a high monthly commission fee for managing the property. What exactly am I paying for when they cannot even perform the most basic task of paying rent on time?

The person responsible for payouts refuses to take calls, her secretary is unprofessional and invasive — demanding unnecessary personal details like where you are calling from, even after you’ve given your full name, unit number and contact number.

To make matters worse, the director of the company is completely disengaged and offers no assistance whatsoever when issues are escalated.

This has been a frustrating and unacceptable experience. Jackal’s Creek Property is not a company I would recommend.

My attorney had to intervene, to resolve matters.