Terrible client service

I would to share my horrible experience i have received from the employees of jackpersad and partnets both at ledmed shifa (Romilla) and team leader at head office(Rosanne), my telephonic interactions with these employees indicate that good client service is non existent. The manner in which Rosanne spoke to me over the phone was desrespectfull and did not even try to listen or have any empathy for what we were going through, Rosanne should not be in a team leader position with such terrible customer interaction skills, she will tarnish jackerpersad and partners image. We asked for assistance for a payment plan over a reasonable period of time but they are not able or don't not want to assist,