Jackpot city **** or what? What's going!?!

Hi Vanessa,  Thank you for reaching out and for awaiting a follow-up from us.  Firstly, congratulations on your win! That’s always a great feeling, and we're thrilled to see you come out on top. 

 Please note that one of our team members will follow up with you soon to address your concerns.  In the meantime, please note that our Payments team attempted to process your withdrawal; however, the transaction was unsuccessful due to a bank-level failure.  In the event that this occurs, the transaction will be reviewed and reprocessed. If the withdrawal remains unsuccessful after this attempt, we will initiate a refund for the amount in question. Please note that reprocessing may take up to 24 hours, while refunds may require up to 72 hours following the final processing attempt. 

Understandably, this is an inconvenience, and the City Care team would like the opportunity to resolve the matter as swiftly as possible for you. 
We appreciate your patience and understanding throughout this process.  Thanks again for choosing Jackpot City. We’re so excited to have you with us and can’t wait to see what your next spin brings!  If you need anything at all, our friendly support team is always here to help: https://www.jackpotcity.co.za/contact-us  Regards, The Jackpot City Care Team