Review ofJackpot City Casino South Africa
Jackpot City Casino South Africa
2|263 reviews
Responds in 18 hours 51 min
MS
Megan S
1 reviews | Active since Member
06 Mar 2026, 14:23
They Take Your Money in Seconds… But Paying You Is ‘Impossible
If i could give it ZERO ⭐️ i would!!!
Jackpot City – Fantastic at taking your money. Absolutely terrible at paying it back.
I decided to try Jackpot City after previously using LottoStar, which I had a great experience with. Deposits and withdrawals there worked exactly as they should.
Jackpot City? A completely different story.
Depositing money is instant. Within seconds your money is gone from your bank account. No delays, no problems, no “escalations.”
But the moment you try to withdraw money you actually won, suddenly the system stops working.
I have submitted every document they asked for — ID verification, bank confirmation, everything. My account is fully verified and they themselves confirmed there are no issues on my account.
Yet my withdrawals have been reversed back into my casino account twice with absolutely no explanation.
Over the past week I have: • Sent multiple emails (no response) • Used the live chat daily • Phoned their support line • Spoken to agents two to three times a day
And every single time I get the exact same script:
“Your case has been escalated.” “The payments department is looking into it.” “Please allow another 24–48 hours.”
Apparently this mysterious “payments department” lives in a black hole, because nothing ever actually happens.
It’s now been over a week of chasing them just to receive my own money.
Let me repeat that: They can take your money in seconds, but paying you your winnings seems to be impossible.
At this point it feels like they will do anything and everything to delay paying out.
No communication. No explanations. Just endless “escalations.”
If you’re thinking about using Jackpot City, ask yourself one question:
Are you comfortable depositing money somewhere that may fight you for days just to withdraw your own winnings?
Because that has been my experience.
Very disappointing. Very frustrating. And honestly, completely unacceptable.
Helpful (0)
Replies (159)0
Replies (159)Jackpot City Casino South Africa's replyOfficial
06 Mar 2026, 16:22Hi Megan, Thanks so much for reaching out - and a massive congratulations on your win! That’s always something to celebrate, and we’re thrilled to see you enjoying your time with us. We understand how important it is to receive your winnings promptly, and we’re truly sorry for the experience you have had. Our Payments Team is already on the case and working to ensure your funds reach you as soon as possible. We’ll continue to monitor your request closely and follow up to confirm once your funds have been successfully paid and received. As one of our valued players, we want to thank you for your loyalty! Your continued support means the world to us, and we’re always looking for ways to make your experience even more rewarding. Thanks again for choosing Jackpot City. We’re so excited to have you with us and can’t wait to see what your next spin brings! If you need anything at all, our friendly support team is always here to help: https://www.jackpotcity.co.za/contact-us Wishing you more wins, more fun, and more rewards, The Jackpot City Care Team
Best regards,
Jackpot City Casino South Africa's reply06 Mar 2026, 16:22
Official
Hi Megan, Thanks so much for reaching out - and a massive congratulations on your win! That’s always something to celebrate, and we’re thrilled to see you enjoying your time with us. We understand how important it is to receive your winnings promptly, and we’re truly sorry for the experience you have had. Our Payments Team is already on the case and working to ensure your funds reach you as soon as possible. We’ll continue to monitor your request closely and follow up to confirm once your funds have been successfully paid and received. As one of our valued players, we want to thank you for your loyalty! Your continued support means the world to us, and we’re always looking for ways to make your experience even more rewarding. Thanks again for choosing Jackpot City. We’re so excited to have you with us and can’t wait to see what your next spin brings! If you need anything at all, our friendly support team is always here to help: https://www.jackpotcity.co.za/contact-us Wishing you more wins, more fun, and more rewards, The Jackpot City Care Team
Best regards,
MS
Megan S's updateReviewer Update
06 Mar 2026, 16:50Thank you to Jackpot City for eventually resolving the issue and ensuring that my winnings were paid into my account. I do appreciate that the matter was finally sorted out.
However, it did take an entire week of trying to get assistance through the app, email, and phone before the issue was properly addressed.
While I’m grateful that it has now been resolved, situations like this shouldn’t have to escalate to that point before a solution is provided.
I hope that going forward, support processes can be improved so that players can receive help and clear answers much sooner.
Kind regards,
Megan
However, it did take an entire week of trying to get assistance through the app, email, and phone before the issue was properly addressed.
While I’m grateful that it has now been resolved, situations like this shouldn’t have to escalate to that point before a solution is provided.
I hope that going forward, support processes can be improved so that players can receive help and clear answers much sooner.
Kind regards,
Megan
MS
Megan S's update06 Mar 2026, 16:50
Reviewer Update
Thank you to Jackpot City for eventually resolving the issue and ensuring that my winnings were paid into my account. I do appreciate that the matter was finally sorted out.
However, it did take an entire week of trying to get assistance through the app, email, and phone before the issue was properly addressed.
While I’m grateful that it has now been resolved, situations like this shouldn’t have to escalate to that point before a solution is provided.
I hope that going forward, support processes can be improved so that players can receive help and clear answers much sooner.
Kind regards,
Megan
However, it did take an entire week of trying to get assistance through the app, email, and phone before the issue was properly addressed.
While I’m grateful that it has now been resolved, situations like this shouldn’t have to escalate to that point before a solution is provided.
I hope that going forward, support processes can be improved so that players can receive help and clear answers much sooner.
Kind regards,
Megan
Jackpot City Casino South Africa's replyOfficial
09 Mar 2026, 06:05Hi Megan,
Thank you for your message and for giving us the opportunity to address your experience.
We are pleased to hear that your winnings were successfully paid into your account, and we truly appreciate your patience throughout the process. That said, we understand and acknowledge your frustration regarding the delays and the amount of effort you needed to put in before the matter was resolved.
Your feedback is extremely valuable to us. Situations like this should be handled promptly and efficiently, and we’re committed to improving our support processes to ensure quicker, clearer assistance for all players going forward.
Thank you once again for bringing this to our attention, and for your patience while the issue was being resolved.
We hope that we have been able to add more moments of WOW to your day and please do not hesitate to let us know if we can help with anything else, our friendly support team is just a click away: https://www.jackpotcity.co.za/contact-us We are here for YOU!
Regards, Jackpot City Care
Thank you for your message and for giving us the opportunity to address your experience.
We are pleased to hear that your winnings were successfully paid into your account, and we truly appreciate your patience throughout the process. That said, we understand and acknowledge your frustration regarding the delays and the amount of effort you needed to put in before the matter was resolved.
Your feedback is extremely valuable to us. Situations like this should be handled promptly and efficiently, and we’re committed to improving our support processes to ensure quicker, clearer assistance for all players going forward.
Thank you once again for bringing this to our attention, and for your patience while the issue was being resolved.
We hope that we have been able to add more moments of WOW to your day and please do not hesitate to let us know if we can help with anything else, our friendly support team is just a click away: https://www.jackpotcity.co.za/contact-us We are here for YOU!
Regards, Jackpot City Care
Best regards,
Jackpot City Casino South Africa's reply09 Mar 2026, 06:05
Official
Hi Megan,
Thank you for your message and for giving us the opportunity to address your experience.
We are pleased to hear that your winnings were successfully paid into your account, and we truly appreciate your patience throughout the process. That said, we understand and acknowledge your frustration regarding the delays and the amount of effort you needed to put in before the matter was resolved.
Your feedback is extremely valuable to us. Situations like this should be handled promptly and efficiently, and we’re committed to improving our support processes to ensure quicker, clearer assistance for all players going forward.
Thank you once again for bringing this to our attention, and for your patience while the issue was being resolved.
We hope that we have been able to add more moments of WOW to your day and please do not hesitate to let us know if we can help with anything else, our friendly support team is just a click away: https://www.jackpotcity.co.za/contact-us We are here for YOU!
Regards, Jackpot City Care
Thank you for your message and for giving us the opportunity to address your experience.
We are pleased to hear that your winnings were successfully paid into your account, and we truly appreciate your patience throughout the process. That said, we understand and acknowledge your frustration regarding the delays and the amount of effort you needed to put in before the matter was resolved.
Your feedback is extremely valuable to us. Situations like this should be handled promptly and efficiently, and we’re committed to improving our support processes to ensure quicker, clearer assistance for all players going forward.
Thank you once again for bringing this to our attention, and for your patience while the issue was being resolved.
We hope that we have been able to add more moments of WOW to your day and please do not hesitate to let us know if we can help with anything else, our friendly support team is just a click away: https://www.jackpotcity.co.za/contact-us We are here for YOU!
Regards, Jackpot City Care
Best regards,