Hi Peter, Thanks so much for reaching out - and a massive congratulations on your win! That’s always something to celebrate, and we’re thrilled to see you enjoying your time with us. We understand how important it is to receive your winnings promptly, and we’re truly sorry for the experience you have had. Please note that one of our team members will follow up with you soon to address your concerns. As one of our valued players, we want to thank you for your loyalty! Your continued support means the world to us, and we’re always looking for ways to make your experience even more rewarding. Thanks again for choosing Jackpot City. We’re so excited to have you with us and can’t wait to see what your next spin brings! If you need anything at all, our friendly support team is always here to help:
https://www.jackpotcity.co.za/contact-us Wishing you more wins, more fun, and more rewards, The Jackpot City Care Team