Horrible and Unethical

So my boyfriend and I moved in together into a townhouse in Fourways where we were assigned to someone to manage the property. Her name is Charlene Pather

I really am appalled by the lack of communication and the unethical behavior that was shown.

The first month was okay, where she communicated to us.. however it wasn't long before we became a distant memory. We were completely ignored!!! We have been living in the townhouse for almost 6 months now and the only thing that was fixed that had been reported in the FIRST WEEK of occupation has been fixed. The rest is still to be done. We were promised by her that she would speak to the owner and we waited.

We contacted her several times in order to follow up with her but nothing came of it. She came up with excuses like her laptop had crashed and she could not contact us.

We have NOT received a water and electricity bill since moving into the property... We spoke to her and BEGGED her to please send it through to us as we did not want to look like bad tenants to the owner of the home seeing as though we would eventually like to purchase the house from the owner.

Eventually after two months of silence, I contacted the real estate agent and the owner to let them know what was happening. The Owner was shocked as she had been sending through the bills every month. She was under the impression that everything had been sorted out and that we were the ones who were simply not paying our bills.

The owner and the real estate agent tried to contact Charlene but she simply ignored every email (which she read due to a read receipt) and call that was sent her way. She has not said it but her actions show that she is simply not interested in making an effort to help us (which she is being paid to do).

I am someone who tried to be very understanding and I can be patient.... But this was absolutely horrible.