1 reviews | Active since Member
I am highly upset and shocked at the deceitful, deviant, unprofessional, unethical and UNLAWFUL behaviour of the employees of Jakaranda motors. I recently advertised my vehicle on cars.co.za as a private seller and was approached by Jakaranda motors to come to their dealership, as they would like to help me sell my vehicle and advertise it on several websites. After a telephonic conversation with one of the dealers, I informed the dealer that my vehicle was still under warranty and has a full service history and shared particulars of the vehicle for selling purposes. When arriving at Jakaranda motors, I was received by the dealer salesman and informed that they will only take pictures of my vehicle for adverti*****t purposes and was asked if they could park my vehicle for a wash before taking pictures. I handed my keys over to the employees responsible for parking the vehicle and was escorted to the offices to discuss the process. After waiting for more than an hour, I was told they were done with the vehicle. When getting into my car I noticed that there was more than 30km additional on the clock and the vehicle computer indicated that the car was speeding heavily. I confronted the dealer salesman as to why his employees decided to take to my car for a drive, as I never gave consent for a test drive and seeing that the car is under warranty there was no need to do so. He told me that he will investigate the matter and come back to me, after a while he phoned me back to inform me that it is not normal practice for employees to take cars for drives when under warranty and admitted that the mechanics took my vehicle for a test drive and “forgot” to give me feedback. The reason for deciding to take a test drive with my car, they wanted to inspect the gearbox, and in order to do so they had to speed with the car and “push the car in red” to determine if there was a problem. Further to this, he said I can be lucky they did that as they found a vibration on the gearbox. I told him that prior to coming to Jakaranda motors there was no vibration, he responded by saying “luckily your car is under warranty” and that I should just take my car to the dealership I have a warranty with so that they could fix it. I told the dealer that this is totally unacceptable and asked how he, the dealer, intends to deal with it, his only response was that he is sorry and he will have a word with his employees.
I am upset and feel wronged! How is it possible that you can under the pretence of wanting to help me sell my vehicle, take my car for a joy ride, speed with it, break my gearbox and excuse it all by saying, “luckily your car is under warranty”???? RIDICULOUS, DEVIANT, CORRUPT!!
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