James Ralph - POOR SERVICE/SUPPORT

I took my Casio watch for a battery to James Ralph as they are the agents for Casio in Jhb. When I collected my watch they not only charged me for a bsttery that was supposed to last for 5 years but also charged me for a service. Since then my watch would go dead completely and come back on after a while by itself. 3 months later I took it back to James Ralph only to be told that the module is faulty and again they want to charge me for a service and a battery after I have been told that I should rather buy a new watch at a discounted price because they can't repair my watch. So my question is! Why only after they have worked on my watch did it start having problems. I was met with a cold shoulder when I started questioning this incident. So if you want proper customer care, don't go to James Ralph.