DD
Dawie K
Active since May 2018
6
Reviews
0
Industries
Reviews
6 reviews17 months ago
EXTREMELY POOR SERVICE
Took delivery of my vehicle on 31 Oct 2024, which I was supposed to take for a valet on Sat 2 Nov myself because they apparently didn't have time to do it. Unfortunately the vehicle broke down on the morning of 1 Nov. Had to wait 7 hours before someone came to fetch it. It's been in their workshop ever since. I asked & begged the DP to have the transacrion cancelled or a suitable replacement vehicle to be found. The DP is not interested in helping me achieve that goal. He avoids me, make promises & just don't reply to any of my calls or messages. The salesman on the other hand is missing in action since the day I took delivery of the vehicle. The vehicle was also presented to me as ACCIDENT FREE, only to realise that the vehicle had extensive accident damage to the front of the vehicle. STILL NO LUCK with either the DP or KIA CUSTOMER CARE. I EVEN SENT AN EMAIL TO THEIR REGIONAL MNGR WHO ALSO STILL HAVEN:T REP****. IT'S BEEN 4 DAYS! DOESN'T THE CONSUMER OR CUSTOMER HAVE ANY RIGHTS???
0 replies
24 months ago
Money hungry assholes
Bunch of money hungry assholes! I went to MPD West Rand to buy a complete clutch kit for my vehicle. The salesman told me that they don't have a complete kit but he could just order a thrust bearing to complete the kit upon which I told hiim that I need him to order me a complete clutch kit. The following morning I went back to MPD. Found that he didn't order a kit as I requested but only a thrust bearing. I had to take the parts as my old clutch had already been removed. Now three weeks after replacing the clutch kit, the thrust bearing is extremely noisy. I went back to MPD West Rand only yo hear that I must pay for another thrust bearing & cover all the labour axpenses for removing rthe gearbox again.
0 replies
62 months ago
Caleb Scholtz - Superhero!
I never knew Teljoy employs heros. Caleb Scholtz you are a legend!!! Give this man a Bells. In fact give him a bottle. When the first 3 consultants from Teljoy failed to inform me of the procedure of signing the on line contract, Caleb not only informed and explained to me what to do, he also finalized and arranged delivery for me. If all the the employees at Teljoy were the same calibre as Caleb, Teljoy would be a SUPER company. Thank you Caleb Scholtz.
56 replies
70 months ago
ACTION FORD! DISGRACE!
Once again. Nothing but disappointment from Action Ford Krugersdorp!!! I phoned the branch on Monday 13 July 2020 to get some info on repairs I need on my vehicle. 9h00 was my 1st call and got transferred from the service dept to spares then back to the setvice dept and eventually ending up at reception. The receptionist told me that she would forward my name and number to Werner, the service advisor who would call me later. I then tried again numerous times to get hold of Werner with no success. At 13h00 I phoned again and spoke to the service dept receptionist and she informed me that Werner is busy with another customer and won't answer his phone but she would forward my message to him again. It is now 11h30 on 14 July 2020 and still no reply or call from Werner. This is my 2nd bad encounter with Action Ford Krugersdorp. Yiu shouldn't be in this line of business as you present no common decency to even just return a call! You are breaking down the trust and image of your brand and company!!!!
0 replies
82 months ago
James Ralph - POOR SERVICE/SUPPORT
I took my Casio watch for a battery to James Ralph as they are the agents for Casio in Jhb. When I collected my watch they not only charged me for a bsttery that was supposed to last for 5 years but also charged me for a service. Since then my watch would go dead completely and come back on after a while by itself. 3 months later I took it back to James Ralph only to be told that the module is faulty and again they want to charge me for a service and a battery after I have been told that I should rather buy a new watch at a discounted price because they can't repair my watch. So my question is! Why only after they have worked on my watch did it start having problems. I was met with a cold shoulder when I started questioning this incident. So if you want proper customer care, don't go to James Ralph.
0 replies
97 months ago
Matt Arend Time Pieces of sh*t.
Bought a watch from Matt Arend in May last year . Within 2 to 3 weeks it stopped working and was replaced. In February this year the 2nd watch stopped working and I was informed that the Jhb branch of Matt Arend closed down. I contacted Matt Arend in Cape Town and after several messages I wad forced to pay for the courier costs to Cape Town and back. At first the person I spoke to couldn't find any record of my watch being booked in for repairs. I eventually got a watch back from them with a strap that was replaced and losing atleast 15 minutes every 2 hours. I sent them a message straight away but only got a reply 3 days later. This time around they offerd to pay the courier costs and off to Cape Town with my watch, again. After seversl messages and tussles I was informed that any threats made in the form of exposi g Matt Arend products and bad service, would be regretfull to me. I asked for a refund and the owner Matthias himself told me that if the watch was not 100% after the 2nd repair, he would grant me a refund. Needless to say, got my watch back again after 2 weeks and it's still not working 100% . This something else is not working as it should. Now I'm being told that they won't give me a refund as my watch is now out of it's warranty period. I must pay an extra amount of money then they'll consider swapping my watch for another model. I was also informed that will wait for the Consumer Commission consultant to contact them before they will do anything.
53 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)