APPALLING SERVICE

SINCE OUR RANGE ROVER SPORT HAS BEEN SO PROBLEMATIC RANGE ROVER AGREED TO EXTEND OUR MOTOR PLAN / WARRANTY BY ANOTHER YEAR. WHEN I REMINDED THEM THEY HAD NO IDEA WHAT I WAS TALKING TO. THEY EMPHASIZE THAT ALL CALLS ARE RECORDED FOR QUALITY SERVICE.... WHY DONT THEY REFER TO IT. WE ARE ALSO WAITING FOR IRENE WHO IS THE MANAGER TO COME BACK TO US REGARDING THE WAY FORWARD THIS WAS 2 WEEKS AGO.