SM
SEGON M
Active since Nov 2019
8
Reviews
0
Industries
Reviews
8 reviews50 months ago
VERY POOR SERVICE
VERY POOR SERVICE:We had a little mishap with our Range Rover a couple of months ago and it has taken Discovery insure almost 3 months to conclude our claim in which todate that have not finalised. this has taken several of pain staking calls to consultants which promises to get back to you however nothing has been done. They take your premiums monthly as we find it ridiculous that such a responsible company which they stipulate is so lack lusta in resolving their clients concerns. their 48 hours promise to get back to you has which has now taken 672 hours. This is what we are dealing with and yet they still continue to take your MONEY
106 replies
50 months ago
PATHETIC SERVICES
Discovery insure they would get back to me within 48 hours that was of the 16th of Feb. Today is the 22nd Feb and not a single bit of communication from anyone regarding our claim
0 replies
51 months ago
PATHETIC SERVICE
On the 20th DECEMBER 2021 my wife had driving through accident debris and our range rover rear tyre was slashed, by a metal object damaging a small section of fender and tail gate panel as this object propelled in the air. The tyre was totally damaged leaving a section of titanium wheel rim damaged. the fender and tailgate damages are minor, however the panels needs to be resprayed. This is the very first claim we had with DISCOVERY INSURE for ±5 years and what a real BAD EXPERIENCE. We have 3 luxury vehicles insured with them and have paid our premiums timorously, however the competency levels of their staff is pathetic. We received an agreement of loss to sign for the 1 new tyre and repair of the rim (INCORRECT SPECS QUOTED ON) as they excluded the fender and tail gate panel repair. We have furnished them with video footage photographs and quotations as we therefore did not want to sign the agreement of loss doc. Guess what the following day we where paid out for the tyre and rim (NOT THE CORRECT SPEC) without any signature to their Agreement of loss. We have been since communicating with team leaders who had promised us the world to get this mess sorted out and today had no response from anyone via email or telephonically. Discovery services sucks and is very dissapointing as there is no synergy between the AD campaign and the way they treat their clients. We have been patient enough as this matter will be escalated to the OMBUDSMAN.
265 replies
69 months ago
yes
Almost 1 year ago Ciolli ready mix pumped concrete at my property. Needless to say because of their market dominance they are extremely dictative as to how the process is implemented. With the set up of the pumping they went across my tennis court and said they would not damage it. What a nightmare and a comedy of errors when their pipes gashed holes in my tennis court surface. Then the concrete got blocked in the pipes and spurred concrete all over my tennis court, afro turf and paving cobbles. They guaranteed that they would clean up. Our tennis court and fencing was wrecked as well as our surrounding entertainment area. They have obtained quotes for the repairs however they have appointed an assessor which in our opinion is clueless as to the process. Ciolli you have liability insurance that covers you for these kind of issue especially when dealing with high end clients. Be a responsible company and face up to your responsibility.
0 replies
78 months ago
DISSATISFIED CLIENT
MY WIFE PURCHASED THE STATE OF THE ART DELONGHI DOUBLE TOASTER AND MATCHING KETTLE FROM @HOME AND WAS VERY SATISFIED UNTIL BOTH ITEMS STOPPED WORKING JUST SOON AFTER THE GUARANTEE HAS EXPIRED. THE ITEMS WHERE MORE OF A SHOW PIECE AND WAS NOT USED THAT OFTEN HOWEVER DELONGHI SAID THEY DO NOT DO REPAIRS BUT WILL OFFER HER A SMALL DISCOUNT WHEN SHE PURCHASES ANOTHER KETTLE AND TOASTER. THIS IN OUR OPNION IS VERY DISSAPOINTING AFTER SPENDING ALMOST R 5000. ±. WE CERTAINLY LIKE THE LOOK AND FEEL OF THIS PRODUCT OVER AND ABOVE FROM COMPETITOR PRODUCTS IN A SUPER PREMIUM PRICE RANGE, HOWEVER WE ARE DISAPPOINTED WITH THE WAS THIS ISSUE WAS HANDLED
0 replies
78 months ago
DELONGI OUT OF GUARENTEE
MY WIFE PURCHASED THE STATE OF THE ART DELONGI DOUBLE TOASTER AND MATCHING KETTLE FROM @HOME AND WAS VERY SATISFIED UNTIL BOTH ITEMS STOPPED WORKING JUST SOON AFTER THE GUARANTEE HAS EXPIRED. THE ITEMS WHERE MORE OF A SHOW PIECE AND WAS NOT USED THAT OFTEN HOWEVER DELONGI SAID THEY DO NOT DO REPAIRS BUT WILL OFFER HER A SMALL DISCOUNT WHEN SHE PURCHASES ANOTHER KETTLE AND TOASTER. THIS IN OUR OPNION IS VERY DISSAPOINTING AFTER SPENDING ALMOST R 5000. ±. WE CERTAINLY LIKE THE LOOK AND FEEL OF THIS PRODUCT OVER AND ABOVE FROM COMPETITOR PRODUCTS IN A SUPER PREMIUM PRICE RANGE, HOWEVER WE ARE DISAPPOINTED WITH THE WAS THIS ISSUE WAS HANDLED
0 replies
78 months ago
APPALLING SERVICE
SINCE OUR RANGE ROVER SPORT HAS BEEN SO PROBLEMATIC RANGE ROVER AGREED TO EXTEND OUR MOTOR PLAN / WARRANTY BY ANOTHER YEAR. WHEN I REMINDED THEM THEY HAD NO IDEA WHAT I WAS TALKING TO. THEY EMPHASIZE THAT ALL CALLS ARE RECORDED FOR QUALITY SERVICE.... WHY DONT THEY REFER TO IT. WE ARE ALSO WAITING FOR IRENE WHO IS THE MANAGER TO COME BACK TO US REGARDING THE WAY FORWARD THIS WAS 2 WEEKS AGO.
0 replies
78 months ago
RANGE ROVER SA
WE HAVE HAD A MOST PAIN STAKING EXPERIENCE WITH THE SERVICE WARRANTY OF OUR RANGE ROVER SPORT. OUR VEHICE HAS GONE IN TO THE DEALERSHIP OVER 26 TIMES FOR THE SAME ISSUE AND UPTIL A MONTH AGO WHEN THE PROBLEM WAS SURPASSINGLY SORTED OUT THE WARRANTY HAD EXPIRED AND THE PROBLEM STILL EXIST. RANGE ROVER SA HAS A ROBOTIC APPROACH TO THIS SITUATION BY US KEEP HAVING TO SEND THE VEHICLE BACK TO THE SERVICE PROVIDER TO HAVE CHECKED OUT. THIS IS DONE AT OUR EXPENSE AS WE HAVE NOT BEEN ABLE TO ENJOY OUR R2 MIL VEHICLE. OUR VEHICLE WAS PERFECT WHEN PURCHASED AND WAS ONLY PROBLEMATIC WHEN IT CAME BACK FROM ITS FIRST SERVICE FROM CONSTANTIABERG DEALERSHIP AS THEY CLEARLY MESSED AROUND WITH THE DIAGNOSTICS. WE ARE STILL AWAITING FEEDBACK FROM IRENE (RANGE ROVER SA) AS TO THE WAY FORWARD. WE HAVE HAD 2 OTHER RANGE ROVER SPORTS PRIOR AND NEVER WAS IT PROBLEMATIC. WE LOVE THE PRODUCT HOWEVER WE HAVE LITTLE FAITH IN THEIR DECISION MAKING PROCESS
105 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
8 (100%)