Jason Gregory
Claimed Business
AI Review Summary
Based on recent customer reviews, Jason Gregory receives strong praise for ring craftsmanship, beautiful finishes and impressively fast delivery, often within two to three days. Joy is highlighted for responsive and helpful sizing assistance. However, a significant portion of negative feedback raises serious concerns around recurring sizing issues, customers bearing repeat courier costs for exchanges, unresolved refund disputes, poor WhatsApp communication responsiveness and product durability problems such as coating wearing off. Negative experiences describe emotionally exhausting processes and rigid return policies that leave dissatisfied customers feeling unheard.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
3.1|19 Reviews
Jun '25 - May '26
5(52.6%)
4(0%)
3(0%)
2(0%)
1(47.4%)
5(52.6%)
4(0%)
3(0%)
2(0%)
1(47.4%)
Frequently Asked Questions About Jason Gregory
Based on recent customer reviews, Jason Gregory receives strong praise for ring craftsmanship, beautiful finishes and impressively fast delivery, often within two to three days. Joy is highlighted for responsive and helpful sizing assistance. However, a significant portion of negative feedback raises serious concerns around recurring sizing issues, customers bearing repeat courier costs for exchanges, unresolved refund disputes, poor WhatsApp communication responsiveness and product durability problems such as coating wearing off. Negative experiences describe emotionally exhausting processes and rigid return policies that leave dissatisfied customers feeling unheard.
Jason Gregory has a TrustIndex of 0 out of 10 on Hellopeter, based on 19 reviews in the last 12 months. Hellopeter has tracked Jason Gregory across 19 total reviews. How is the TrustIndex calculated? →
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAS
Ayanda S
1 reviews | Active since Jan 2020
13 Mar 2026, 09:04
Engagement Ring Plating Wore Off After Two Weeks – Company Refusing Refund
Title: Engagement Ring Plating Wore Off After Two Weeks – Company Refusing Refund My husband purchased my engagement ring from this company on 8 January, and he proposed on 13 January. As you can imagine, this ring has very important sentimental value to me. From the day I received it, I followed all the care instructions provided by the company. I did not wear the ring while sleeping, I avoided water, chemicals, and lotions, and I handled it with great care. Shockingly, within approximately two weeks of normal wear, the gold plating on the back of the ring began fading and wearing off. This is extremely disappointing and unacceptable for a ring that is meant to be worn daily, especially an engagement ring. I contacted the company immediately and explained the issue. Their response was that the ring could be recoated if I paid R350 because the issue was apparently reported one day outside of their warranty period. While I understand businesses have policies, a product losing its finish after only two weeks clearly raises concerns about the quality and durability of the item. Paying for recoating is also not a reasonable solution. I have come across other feedback online where a customer had their ring recoated and experienced the same problem again shortly afterwards. This suggests that recoating may only be a temporary fix rather than addressing the underlying issue. I therefore requested a refund, as I do not feel confident that the ring will not continue to have the same problem repeatedly. Unfortunately, the company has refused to refund the ring and insists that the only option is to pay for recoating. Under the Consumer Protection Act, consumers are entitled to receive goods that are of good quality, durable, and suitable for their intended purpose. A ring losing its plating after two weeks of careful wear does not meet those reasonable expectations. At this stage I am extremely disappointed with both the quality of the product and the company’s unwillingness to take responsibility for what appears to be a defective item. If this matter is not resolved fairly, I will be escalating the complaint through the appropriate consumer channels. I hope the company will reconsider their position and resolve this matter appropriately.
Helpful (0)
|Replies (0)AS
Ayanda S
1 reviews | Active since Jan 2020
13 Mar 2026, 09:04
Engagement Ring Plating Wore Off After Two Weeks – Company Refusing Refund
Title: Engagement Ring Plating Wore Off After Two Weeks – Company Refusing Refund My husband purchased my engagement ring from this company on 8 January, and he proposed on 13 January. As you can imagine, this ring has very important sentimental value to me. From the day I received it, I followed all the care instructions provided by the company. I did not wear the ring while sleeping, I avoided water, chemicals, and lotions, and I handled it with great care. Shockingly, within approximately two weeks of normal wear, the gold plating on the back of the ring began fading and wearing off. This is extremely disappointing and unacceptable for a ring that is meant to be worn daily, especially an engagement ring. I contacted the company immediately and explained the issue. Their response was that the ring could be recoated if I paid R350 because the issue was apparently reported one day outside of their warranty period. While I understand businesses have policies, a product losing its finish after only two weeks clearly raises concerns about the quality and durability of the item. Paying for recoating is also not a reasonable solution. I have come across other feedback online where a customer had their ring recoated and experienced the same problem again shortly afterwards. This suggests that recoating may only be a temporary fix rather than addressing the underlying issue. I therefore requested a refund, as I do not feel confident that the ring will not continue to have the same problem repeatedly. Unfortunately, the company has refused to refund the ring and insists that the only option is to pay for recoating. Under the Consumer Protection Act, consumers are entitled to receive goods that are of good quality, durable, and suitable for their intended purpose. A ring losing its plating after two weeks of careful wear does not meet those reasonable expectations. At this stage I am extremely disappointed with both the quality of the product and the company’s unwillingness to take responsibility for what appears to be a defective item. If this matter is not resolved fairly, I will be escalating the complaint through the appropriate consumer channels. I hope the company will reconsider their position and resolve this matter appropriately.
0
Replies (0)S
Shirley
1 reviews | Active since Jan 2020
26 Feb 2026, 13:41
I must admit that I was anxious when I placed my online wedding ring order, but everything went really well
I must admit that I was anxious when I placed my online wedding ring order, but everything went really well. Joy patiently answered my questions about sizing, which was really helpful. The ring came in two days, and for the price, the quality is better than I anticipated. It has a beautiful finish and feels solid.
Helpful (0)
|Replies (0)S
Shirley
1 reviews | Active since Jan 2020
26 Feb 2026, 13:41
I must admit that I was anxious when I placed my online wedding ring order, but everything went really well
I must admit that I was anxious when I placed my online wedding ring order, but everything went really well. Joy patiently answered my questions about sizing, which was really helpful. The ring came in two days, and for the price, the quality is better than I anticipated. It has a beautiful finish and feels solid.
0
Replies (0)PM
Portia M
1 reviews | Active since Jan 2020
24 Feb 2026, 14:49
Unusable Ring, Endless Courier Costs, Zero Accountability, bad practices.
1 star is generous for Jason Gregory Co. I purchased a ring in December 2025, delivered in January 2026, but it arrived far too large despite ordering according to their specifications and confirming via WhatsApp. Instead of resolving the issue, the company exchanged the ring three times, each time sending another oversized ring, while I had to cover courier costs between Johannesburg and Cape Town. Despite my repeated requests for a refund, they only offered partial refunds of 30–40% and insisted I keep an unusable ring. I reluctantly agreed after failing multiple times, and the they they’ve process the refund that was on 5th of February and to date no refund has been paid. Their WhatsApp service has stopped responding, and their landline does not connect. After 2 months of exhausting communication and 3 weeks since they claimed a refund would be authorized, I feel misled, frustrated, and denied my hard-earned money.
Helpful (0)
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Portia M
1 reviews | Active since Jan 2020
24 Feb 2026, 14:49
Unusable Ring, Endless Courier Costs, Zero Accountability, bad practices.
1 star is generous for Jason Gregory Co. I purchased a ring in December 2025, delivered in January 2026, but it arrived far too large despite ordering according to their specifications and confirming via WhatsApp. Instead of resolving the issue, the company exchanged the ring three times, each time sending another oversized ring, while I had to cover courier costs between Johannesburg and Cape Town. Despite my repeated requests for a refund, they only offered partial refunds of 30–40% and insisted I keep an unusable ring. I reluctantly agreed after failing multiple times, and the they they’ve process the refund that was on 5th of February and to date no refund has been paid. Their WhatsApp service has stopped responding, and their landline does not connect. After 2 months of exhausting communication and 3 weeks since they claimed a refund would be authorized, I feel misled, frustrated, and denied my hard-earned money.
0
Replies (0)J
Janice
1 reviews | Active since Jan 2020
13 Feb 2026, 11:07
I was anxious when I placed my online ring order, but I was pleasantly surprised by the quality
I was anxious when I placed my online ring order, but I was pleasantly surprised by the quality. It arrived in just three days, which felt incredibly quick, and the craftsmanship looks stunning in person. I'm so glad I took the risk.
Helpful (0)
|Replies (0)J
Janice
1 reviews | Active since Jan 2020
13 Feb 2026, 11:07
I was anxious when I placed my online ring order, but I was pleasantly surprised by the quality
I was anxious when I placed my online ring order, but I was pleasantly surprised by the quality. It arrived in just three days, which felt incredibly quick, and the craftsmanship looks stunning in person. I'm so glad I took the risk.
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Replies (0)J
Jessica
1 reviews | Active since Jan 2020
10 Feb 2026, 10:03
The craftsmanship of the rings caught my attention the most
The craftsmanship of the rings caught my attention the most. It doesn't appear to be mass-produced at all, and the finish and detail are amazing. The experience was enhanced by the fact that my order arrived in two days.
Helpful (0)
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Jessica
1 reviews | Active since Jan 2020
10 Feb 2026, 10:03
The craftsmanship of the rings caught my attention the most
The craftsmanship of the rings caught my attention the most. It doesn't appear to be mass-produced at all, and the finish and detail are amazing. The experience was enhanced by the fact that my order arrived in two days.
0
Replies (0)RM
Reitumetse M
1 reviews | Active since Jan 2020
10 Feb 2026, 00:05
Don’t even think about ordering 👎🏾
I wasted my time and money. They sent me the wrong size and expected me to pay a fee for a mistake they made. When I wanted refund they kept negotiating to give me a portion of my money, we went back and forth for months, it’s a time wasting tactic for the return window to lapse so you never get your money back. Don’t even think about it. I wish I read reviews before ordering
Helpful (0)
|Replies (0)RM
Reitumetse M
1 reviews | Active since Jan 2020
10 Feb 2026, 00:05
Don’t even think about ordering 👎🏾
I wasted my time and money. They sent me the wrong size and expected me to pay a fee for a mistake they made. When I wanted refund they kept negotiating to give me a portion of my money, we went back and forth for months, it’s a time wasting tactic for the return window to lapse so you never get your money back. Don’t even think about it. I wish I read reviews before ordering
0
Replies (0)M
Mille
1 reviews | Active since Jan 2020
6 Feb 2026, 06:05
To be honest, I was surprised by how well the ring turned out in person
To be honest, I was surprised by how well the ring turned out in person. It feels sturdy in my hand and has a lovely finish. Joy provided a prompt response to my question about sizing, which was really helpful. When it arrived in just two days, I was astounded. The meticulous attention to detail is evident.
Helpful (0)
|Replies (0)M
Mille
1 reviews | Active since Jan 2020
6 Feb 2026, 06:05
To be honest, I was surprised by how well the ring turned out in person
To be honest, I was surprised by how well the ring turned out in person. It feels sturdy in my hand and has a lovely finish. Joy provided a prompt response to my question about sizing, which was really helpful. When it arrived in just two days, I was astounded. The meticulous attention to detail is evident.
0
Replies (0)DS