CAUTION!!! BE VERY CAREFUL WITH JAZZLE POOLS

I write this review as fair warning to other consumers looking to engage with Jazzle Pools. I contacted Johan on 16 January 2023 for a problem with my rooftop solar heating tubes (minor leak: main elbow connector). At the same time I asked for a quote to fit a solar pump (to have swimming pool cycle from PV/DC). I promptly paid an amount in excess of R10,000 for the pump and repairs and the initial repair of the connector was carried out on 20 January 2023. Several subsequent follow ups regarding the solar pumps were met with "I will phone them" and "there is a backlog".

On 06 February 2023 (two weeks after the repair) the same elbow connector popped off (major water ingress), this time streaming water under the rooftiles and onto the ceiling board, into the main bedroom (damaged ceiling, damaged carpet).

On the 07th of February 2023 I submitted via email and confirmed via WhatsApp the request to cancel the Solar Pump (non-delivery, 3 workdays became 2.5+ weeks +) and informed Johan that I had notified my short-term insurer of a claim for the water damage. After assessment my insurer decided that the claim would be rejected due to poor workmanship on the repair carried out in January 2023.

Several requests for Jazzle Pools Insurance information have been blatantly ignored.

Back to the solar pump refund, no less than 13 follow-ups over the last few months have been made enquiring around the return of the 50% deposit for the solar pump that was not delivered and subsequently cancelled. To this day, NOTHING!

R10,000+ later I am left with damages to my property, malfunctioning rooftop solar heating and loss of a significant deposit...plenty of excuses have been made and I have been EXTREMELY patient with this supplier.

After 96 days from first engagement, I am in a far worse position than I was thanks to Jazzle Pools (https://jazzlepools.co.za/). Stay away!

I hope someone can learn from this cautionary tale.