BS
Benjamin S
Active since Mar 2017
2
Reviews
0
Industries
Reviews
2 reviews36 months ago
CAUTION!!! BE VERY CAREFUL WITH JAZZLE POOLS
I write this review as fair warning to other consumers looking to engage with Jazzle Pools. I contacted Johan on 16 January 2023 for a problem with my rooftop solar heating tubes (minor leak: main elbow connector). At the same time I asked for a quote to fit a solar pump (to have swimming pool cycle from PV/DC). I promptly paid an amount in excess of R10,000 for the pump and repairs and the initial repair of the connector was carried out on 20 January 2023. Several subsequent follow ups regarding the solar pumps were met with "I will phone them" and "there is a backlog". On 06 February 2023 (two weeks after the repair) the same elbow connector popped off (major water ingress), this time streaming water under the rooftiles and onto the ceiling board, into the main bedroom (damaged ceiling, damaged carpet). On the 07th of February 2023 I submitted via email and confirmed via WhatsApp the request to cancel the Solar Pump (non-delivery, 3 workdays became 2.5+ weeks +) and informed Johan that I had notified my short-term insurer of a claim for the water damage. After assessment my insurer decided that the claim would be rejected due to poor workmanship on the repair carried out in January 2023. Several requests for Jazzle Pools Insurance information have been blatantly ignored. Back to the solar pump refund, no less than 13 follow-ups over the last few months have been made enquiring around the return of the 50% deposit for the solar pump that was not delivered and subsequently cancelled. To this day, NOTHING! R10,000+ later I am left with damages to my property, malfunctioning rooftop solar heating and loss of a significant deposit...plenty of excuses have been made and I have been EXTREMELY patient with this supplier. After 96 days from first engagement, I am in a far worse position than I was thanks to Jazzle Pools (https://jazzlepools.co.za/). Stay away! I hope someone can learn from this cautionary tale.
0 replies
111 months ago
MTN - Data Bundle Upgrade FAIL
<p>I have been a loyal user of a MTN data contract (where I enjoyed uncapped access with a USB-modem) paying in the region of R314 p/m for a number of years. In January 2017 I decided to go in-store an upgrade this package as the device I had been using had been quite dated (I previously skipped an upgrade or 2...).</p> <p> </p> <p>I went to the MTN SP store in Cresta where I was told that my previous package "no longer existed" in the sense that the uncapped bundle for R314 p/m was no longer available but that the closest available equivalent package was the MTNCHOICE 5GB at R329p/m.</p> <p> </p> <p>I recall specifically asking the consultant around the uncapped offering I was coming from and was told that I will essentially have the same...but my "speed" would be affected (...slower performance during certain times of day/night).</p> <p> </p> <p>About a month later (early February 2017) I went back to the MTN SP store in Cresta and explained that I was not happy with my "UPgraded" arrangement as I was paying more than before for a lesser product. I had run out of data halfway into my first month following the supposed "upgrade". This was a problem I had never encountered before with my wi-fi setup at home (running off the MTN USB modem (E170 F@stlink USB stick)) and a micro-sim split done off the same contract for a mobile device. I had probably spent around 36-48 months (...if not more) enjoying this "uncapped" package...now suddenly (following the UPgrade) I was running out of data mid-month - this was not acceptable!</p> <p> </p> <p>I filled out forms and handed back the Alcalatel Wi-Fi modem (which replaced the E170 USB modem) at the beginning of February 2017 (about a month after the UPgrade) and was told that the cancellation would be processed in due course. I contacted the MTN SP upon receiving my next bill querying why I was being billed for something which was meant to have been cancelled - especially since I had no usage of the data contract for having handed back the device.</p> <p> </p> <p>AND this was where the fun started...</p> <p> </p> <p>I have been to the MTN SP (Cresta) store at least 3 times now (once to upgrade, again to cancel on the basis of being left in a worse-off position with a lesser product and paying an increased monthly price...and a third time to seek clarity/updates more than 2.5 months after the initial upgrade and 1.5 months after handing back the device) and despite several calls to the Store Supervisor and MTN Business Centre I am seemingly no closer to a solution than I was at the start of this runaround.</p> <p> </p> <p>I find this barrier to exit the contract quite restrictive and extremely frustrating especially since I enquired around the UPgrade at the time of concluding it...have had no use of the product/package for almost 2 months now (and yet I continue to be billed for it) and I am getting little to no feedback from anyone involved...instead I need to schlep back into the store to be told that this manager, regional manager, account manager, blah blah blah needs to to sign this form and that form and so on and so on.</p> <p> </p> <p>I am tired of the inconvenience of having to go into the store and I am fed-up with paying for something that I have no use for. Today I was told by the Store Supervisor, that the Branch Manager/Owner needed to get in touch with an Accounts Manager who needed to approve a form that would need to be submitted to MTN H/O before a cancellation might be considered - - this is 2 months + since raising my grievance! And I am met with redtape, breakdowns in process and handoffs from one "manager" to the next.</p> <p> </p> <p>I find the matter in which this is being handled to be in poor taste and a appalling customer experience.</p>
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)