JP
Jazzle pools
Unclaimed Business
JP
Jazzle pools
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBS
Benjamin S
1 reviews | Active since Jan 2020
21 Apr 2023, 11:05
CAUTION!!! BE VERY CAREFUL WITH JAZZLE POOLS
I write this review as fair warning to other consumers looking to engage with Jazzle Pools. I contacted Johan on 16 January 2023 for a problem with my rooftop solar heating tubes (minor leak: main elbow connector). At the same time I asked for a quote to fit a solar pump (to have swimming pool cycle from PV/DC). I promptly paid an amount in excess of R10,000 for the pump and repairs and the initial repair of the connector was carried out on 20 January 2023. Several subsequent follow ups regarding the solar pumps were met with "I will phone them" and "there is a backlog". On 06 February 2023 (two weeks after the repair) the same elbow connector popped off (major water ingress), this time streaming water under the rooftiles and onto the ceiling board, into the main bedroom (damaged ceiling, damaged carpet). On the 07th of February 2023 I submitted via email and confirmed via WhatsApp the request to cancel the Solar Pump (non-delivery, 3 workdays became 2.5+ weeks +) and informed Johan that I had notified my short-term insurer of a claim for the water damage. After assessment my insurer decided that the claim would be rejected due to poor workmanship on the repair carried out in January 2023. Several requests for Jazzle Pools Insurance information have been blatantly ignored. Back to the solar pump refund, no less than 13 follow-ups over the last few months have been made enquiring around the return of the 50% deposit for the solar pump that was not delivered and subsequently cancelled. To this day, NOTHING! R10,000+ later I am left with damages to my property, malfunctioning rooftop solar heating and loss of a significant deposit...plenty of excuses have been made and I have been EXTREMELY patient with this supplier. After 96 days from first engagement, I am in a far worse position than I was thanks to Jazzle Pools (https://jazzlepools.co.za/). Stay away! I hope someone can learn from this cautionary tale.
Helpful (0)
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Benjamin S
1 reviews | Active since Jan 2020
21 Apr 2023, 11:05
CAUTION!!! BE VERY CAREFUL WITH JAZZLE POOLS
I write this review as fair warning to other consumers looking to engage with Jazzle Pools. I contacted Johan on 16 January 2023 for a problem with my rooftop solar heating tubes (minor leak: main elbow connector). At the same time I asked for a quote to fit a solar pump (to have swimming pool cycle from PV/DC). I promptly paid an amount in excess of R10,000 for the pump and repairs and the initial repair of the connector was carried out on 20 January 2023. Several subsequent follow ups regarding the solar pumps were met with "I will phone them" and "there is a backlog". On 06 February 2023 (two weeks after the repair) the same elbow connector popped off (major water ingress), this time streaming water under the rooftiles and onto the ceiling board, into the main bedroom (damaged ceiling, damaged carpet). On the 07th of February 2023 I submitted via email and confirmed via WhatsApp the request to cancel the Solar Pump (non-delivery, 3 workdays became 2.5+ weeks +) and informed Johan that I had notified my short-term insurer of a claim for the water damage. After assessment my insurer decided that the claim would be rejected due to poor workmanship on the repair carried out in January 2023. Several requests for Jazzle Pools Insurance information have been blatantly ignored. Back to the solar pump refund, no less than 13 follow-ups over the last few months have been made enquiring around the return of the 50% deposit for the solar pump that was not delivered and subsequently cancelled. To this day, NOTHING! R10,000+ later I am left with damages to my property, malfunctioning rooftop solar heating and loss of a significant deposit...plenty of excuses have been made and I have been EXTREMELY patient with this supplier. After 96 days from first engagement, I am in a far worse position than I was thanks to Jazzle Pools (https://jazzlepools.co.za/). Stay away! I hope someone can learn from this cautionary tale.
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Anthony J
1 reviews | Active since Jan 2020
15 Mar 2023, 05:11
Professionalism and Commitment
Since my first contact with Johan at Jazzle Pools until the end of the renovation, I have nothing but the highest praise for your professionalism and commitment to going above and beyond - we are thrilled with the outcome and believe it is worth every cent.
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Anthony J
1 reviews | Active since Jan 2020
15 Mar 2023, 05:11
Professionalism and Commitment
Since my first contact with Johan at Jazzle Pools until the end of the renovation, I have nothing but the highest praise for your professionalism and commitment to going above and beyond - we are thrilled with the outcome and believe it is worth every cent.
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Elsa O
1 reviews | Active since Jan 2020
7 Mar 2023, 14:37
JAZZLE POOLS - POOR WORKMANSHIP
We had our pool re marbled but there were still marks at the bottom of the pool, Jazzle pools are ignoring our request to fix they rather referred us to the supplier of the material. Now we sit between a rock and a hard place as no one comes to the party and we have to take the loss of R22400 we spend. We could have left our pool with it's old stains it would have looked better. I will not recommend Jazzle Pools to anyone for future jobs as there is no after sales service at all.
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Elsa O
1 reviews | Active since Jan 2020
7 Mar 2023, 14:37
JAZZLE POOLS - POOR WORKMANSHIP
We had our pool re marbled but there were still marks at the bottom of the pool, Jazzle pools are ignoring our request to fix they rather referred us to the supplier of the material. Now we sit between a rock and a hard place as no one comes to the party and we have to take the loss of R22400 we spend. We could have left our pool with it's old stains it would have looked better. I will not recommend Jazzle Pools to anyone for future jobs as there is no after sales service at all.
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Cobus V
1 reviews | Active since Jan 2020
27 Aug 2020, 11:58
Work not completed and repaired pipes are still leeking
Try to avoid working with this company. Did not complete the work. I paid the full amount out of good faith and they were never seen again. The team delivering the work is less than competent.
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Cobus V
1 reviews | Active since Jan 2020
27 Aug 2020, 11:58
Work not completed and repaired pipes are still leeking
Try to avoid working with this company. Did not complete the work. I paid the full amount out of good faith and they were never seen again. The team delivering the work is less than competent.
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Dumesane M
1 reviews | Active since Jan 2020
23 Oct 2019, 00:59
Very bad after sale (non) service
Threatening clients is not a way to go. Shouting at the top of your lungs and instructing your client to remove a review because you don't like it doesn't make sound business practices to me. I definitely would stay away from this business. Certainly not black owned. It surely shows they are fronting with black people whereas they go around giving bad service. Safe yourselves and look farfrom this entity
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Dumesane M
1 reviews | Active since Jan 2020
23 Oct 2019, 00:59
Very bad after sale (non) service
Threatening clients is not a way to go. Shouting at the top of your lungs and instructing your client to remove a review because you don't like it doesn't make sound business practices to me. I definitely would stay away from this business. Certainly not black owned. It surely shows they are fronting with black people whereas they go around giving bad service. Safe yourselves and look farfrom this entity
0
Replies (0)VK
Vee K
1 reviews | Active since Jan 2020
21 Oct 2019, 04:21
Terrible service received from Jazzle Pools
This is the most unprofessional service provider I have worked with, do not be fooled!!! Sub standard work done, you have to nag him to come fix, i am very dissatisfied with the service received. He agreed to take on the project knowing the site was a challenge, he installed the fiberglass and now it has bumps everywhere, at the bottom and the sides. Who knows how long this thing will last. I just asked him to come seal the pool, SEAL...which is probably an hour to do. I have accepted the other defects because I know he was given a chance to fix countless times but did not . My request has been ignored. This is a service provider who has little regard for customer satisfaction. Johan Bothma does very little to make you feel like you are important and your project is a priority, if anything the job done will probably cost me more to fix in future.
Helpful (0)
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Vee K
1 reviews | Active since Jan 2020
21 Oct 2019, 04:21
Terrible service received from Jazzle Pools
This is the most unprofessional service provider I have worked with, do not be fooled!!! Sub standard work done, you have to nag him to come fix, i am very dissatisfied with the service received. He agreed to take on the project knowing the site was a challenge, he installed the fiberglass and now it has bumps everywhere, at the bottom and the sides. Who knows how long this thing will last. I just asked him to come seal the pool, SEAL...which is probably an hour to do. I have accepted the other defects because I know he was given a chance to fix countless times but did not . My request has been ignored. This is a service provider who has little regard for customer satisfaction. Johan Bothma does very little to make you feel like you are important and your project is a priority, if anything the job done will probably cost me more to fix in future.
0
Replies (0)