1 reviews | Active since Member
<p>My wife and I recently booked a train journey through JB Train tours to the KKNK at Oudtshoorn, my review is as follows;</p> <p>The train going to Beauford West; When we got to the Johannesburg station the train was standing on the platform, we were 2 hours before departure on the train. Our compartment was absolutely discussing dirty. The floor the walls the windows everything was disgusting, even snot on the walls. JB Tours know which compartments was booked out on their name. Why did the not inspect the compartments or send in a cleaning team to clean. The toilets did not work, the lights in the toilets did not work.<br />At Beaufort West we got off the train that was 2 hours late on to a bus organised and paid for by JB Tours. I have never ever seen a more discussing dirty and unroadworthy bus in my live. 60% of the bus seats where totally lose. The seats where disgustingly dirty, with bird droppings on the seats and floor even the centre drivers mirror was full of bird droppings.<br />Our way back after the KKNK on the same bus in the same state, we waited for 3hours for the train.<br />On the train at night time there was no food no drinks.<br />The train journey back was discussing with no water no electricity no flushing toilets.<br />The train back was only 9 hours late. 9 Hours in a train were the smell of stinking toilets.<br /> </p> <p>This was our first and most definitely our last time with JB Tours.</p> <p> </p> <p> </p> <p> </p>
Good morning 'Dankie'. Thanks for your feedback about your trip by train to the KKNK. Our sincere apologies if you did not enjoy the train trip.
The hygiene on the train is primarily the responsibly of PRASA. We as operator are NOT allowed to enter the train beforehand OR to clean the train. We've reported your valid complaint to PRASA.
The lights and toilets do work once the train departs from the station.
The bus company used we have been using for many years. Good service & quality buses over these years. We'll follow up. Thanks for the feedback.
You are correct to say that there is no food nor water for sale at night on the train. The kitchen and tuck shop close at 22:00. That is why you were treated for dinner in Beaufort West before departure.
Unfortunately trains do run late. We as operator and you as passenger do not want to experience it. PRASA & Transnet is responsible for the running times of the train.
Good news is that new train sets are currently being introduced on all the main routes - including the one you went on.
We again submit our apologies for any possible inconvenience caused. You are most welcome to travel in future on any one of our other 40+ destinations by Tourist Class, Premier Classe and Blue Train.
Please keep on traveling in our beautiful country.
JB
Best regards,
Good morning 'Dankie'. Thanks for your feedback about your trip by train to the KKNK. Our sincere apologies if you did not enjoy the train trip.
The hygiene on the train is primarily the responsibly of PRASA. We as operator are NOT allowed to enter the train beforehand OR to clean the train. We've reported your valid complaint to PRASA.
The lights and toilets do work once the train departs from the station.
The bus company used we have been using for many years. Good service & quality buses over these years. We'll follow up. Thanks for the feedback.
You are correct to say that there is no food nor water for sale at night on the train. The kitchen and tuck shop close at 22:00. That is why you were treated for dinner in Beaufort West before departure.
Unfortunately trains do run late. We as operator and you as passenger do not want to experience it. PRASA & Transnet is responsible for the running times of the train.
Good news is that new train sets are currently being introduced on all the main routes - including the one you went on.
We again submit our apologies for any possible inconvenience caused. You are most welcome to travel in future on any one of our other 40+ destinations by Tourist Class, Premier Classe and Blue Train.
Please keep on traveling in our beautiful country.
JB
Best regards,
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