Terribly unhelpful - DO NOT EVER BECOME AN AGENT

Super terrible support to their agents. I requested an order to be sent with another order that was done a few minutes earlier. When I received the package the second order was not included. After following up with them they said that they do not ship orders together. It would've been nice if they told me this just after I ordered and requested this. So then I said I am willing to pay the courier costs, if they can please send it. They refused as they do not make changes to any order and don't accept EFTs. So I begged and pleased that they send it with one of the other orders (3 still being processed) and still they refuse. I asked a courier what it would cost as a once off (as I dont have an account with a courier) and it will cost me more than what the actual order cost was. i then asked if someone cant just take it to pep to paxi it and I will pay for it, but this is according to them fraudulant... can you believe it?? They are super unhelpful, they feel nothing for their agents. They have lost quite a few agents due to their poor service and I just hope any potential agents see this and think twice before joining.