NK
Natasha K
Active since Nov 2013
11
Reviews
0
Industries
Reviews
11 reviews30 months ago
Kia Northcliffe not fulfilling promises
I bought a second hand Ford Eco Sport from at Kia Northcliff. This was my second purchase from this dealership and I have always received great service them. Unfortunately this has been a frustrating experience. When I picked up the car on 16 August, we were told the spare key is still at another branch and we found that the whole fog light housing was removed and had to be replaced. They promised to get everything sorted. That evening I also found out that the light bulb in the front roof was missing and told my sales rep about it. On 6 September. I went to get my number plates and showed the light bulb missing, but I was told there is no light bulb in the roof there which was odd to me. At this stage the part for the fog light was still unavailable and no spare key. I took my car for a service at Ford and they confirmed that there should be a lightbulb. I then again spoke to the sales rep and asked about the bulb, fog light fitting and spare key and I was promised that she will get back to me. I have been following up multiple times and I still don't have any answers. What should I do?
0 replies
34 months ago
Fast and affordable
Theo was the first person to come quote and ended up being the most economic as well. He made a plan to make sure we do not go a day longer without hot water. We also asked him to come check the hot water in the one bathroom and he came within an hour. Thank you so much Theo for installing our gas geyser.
0 replies
70 months ago
Terribly unhelpful - DO NOT EVER BECOME AN AGENT
Super terrible support to their agents. I requested an order to be sent with another order that was done a few minutes earlier. When I received the package the second order was not included. After following up with them they said that they do not ship orders together. It would've been nice if they told me this just after I ordered and requested this. So then I said I am willing to pay the courier costs, if they can please send it. They refused as they do not make changes to any order and don't accept EFTs. So I begged and pleased that they send it with one of the other orders (3 still being processed) and still they refuse. I asked a courier what it would cost as a once off (as I dont have an account with a courier) and it will cost me more than what the actual order cost was. i then asked if someone cant just take it to pep to paxi it and I will pay for it, but this is according to them fraudulant... can you believe it?? They are super unhelpful, they feel nothing for their agents. They have lost quite a few agents due to their poor service and I just hope any potential agents see this and think twice before joining.
0 replies
74 months ago
Takealot is stealing our money - cancel orders and not refunding
Takealot is taking peoples money and cancelling orders due to lockdown. How is this legal? I asked whether they cant just put the order on hold until after the lockdown and got a response that it needs to be placed again. So they are keeping my money, not willing to refund it, which has been paid on 22 March already (over R1000) and I must just hope that the items are not more expensive when I want to place the order again. If they cant keep the order on hold and want to cancel, they should refund the money!!! Very upset about how they are dealing with this.
0 replies
76 months ago
Disgusted and annoyed - service centre damaged my Ertiga
I am absolutely fuming right now. I left my Suzuki Ertiga at Suzuki Centurion to get the clicking sound fixed when turning (apparently something with the cv joints or wheel bearing). I had the same thing last year March 2019. It was fixed and 9 months later the sound returned. So after leaving the car there for 2 weeks (yes no jokes) and absolutely NOTHING fixed. They still have to load the claim etc. So I went to fetch the car this morning and guess what?? A nice crack on my windscreen that was DEFINITELY NOT there when I left it there. I am so disgusted with the service, with the poor communication, with not atleast looking after my car... The previous service they also didnt even properly attached the air filter box. I am seriously doubting their abilities and I super frustrated with how long everything is taking! I need URGENT ASSISTANCE PLEASE!!
0 replies
113 months ago
No delivery, no communication
<p>I paid my deposit for my pool cover in December and delivery was promised first week in Jan. The arrived on the 6th, but the cover did not fit (after the team did their own measurments last year). The installation team promised me that the office will call me on Monday 9 Jan to discuss way forward. No one called me. I tried calling from Wednesday to speak to Mayibongwe Mkandla, but s/he is never available and I always leave a message for him/her to call me. Its friday 13 Jan already and I dont even know if I will get my pool cover... Very unhappy, poor communication! They were quick when they wanted my deposit of over R6000!!</p>
56 replies
126 months ago
STILL NO FEEDBACK = PATHETIC!!!
I HAVE LOGGED A COMPLAINT ON 30 NOV AND STILL HAVE NO FEEDBACK ON THIS.<br> EVERY TIME I CALL THIS CUSTOMER EXPERIENCE NUMBER, THE CALL GETS DROPPED OR ANSWERED AND GETS PUT ON HOLD FOR AN EXTENDED PERIOD OF TIME (IM STILL ON HOLD FOR 13 MINUTES NOW) OR JUST DOES NOT GET ANSWERED AT ALL.<br> I NEED THIS SORTED! WHY SHOULD I BE GOING AROUND CALLING AND WASTING TIME AND MONEY TO GET SOMETHING SORTED OUT THAT WAS CLEARLY NOT MY FAULT! I WANT ANSWERS EDGARS! THIS SERVICE IS PATHETIC TO SAY THE LEAST!<br> i WENT INTO THE STORE TO LOG A DISPUTE ON THURSDAY, 26 NOV AS WELL AS TUESDAY, 1 DEC. I HAVE EMAILED AND CALLED NUMEROUS TIMES. WHY AM I NOT GETTING FEEDBACK?? <br> IF THIS IS NOT SORTED OUT BY FRIDAY 11 NOV, I WILL BE GOING TO THE ONBUDSMAN!
75 replies
126 months ago
Fraudulent activities on Account that was closed
I found out last week that I was black listed due to Edgars. I called the customer care line on 24 November to be told that I owe R4396 and that my last transaction was in March 2014. My account was then handed over in Dec 2014 and now I am blacklisted because of this.<br> Then Patricia Mbira looked at the last payment that was made in Sept 2009 and the balance was R0 after that. This was when I closed my account - I went into the store at the Glen shopping mall to CLOSE the account and then cut up my card.<br> As you can imagine I am SHOCKED that transactions can happen on a CLOSED account after 3 years (From Oct 12 to Mar 14 - why did it go on for so long?)! I queried this at the centurion branch where I spoke to Boitumelo. I spent an hour and a half filling out dispute forms and she called everyone, but was sent from pillar to post with no one to assist. We found out the Airtime vouchers was bought on my old cellphone (which was on contract and cancelled in 2010). This is obviously fraud as I did not even have this cellphone number anymore. I request that all these transactions should be reversed and the blacklisting removed from my name! This is FRAUD and I will not be liable for this!
75 replies
127 months ago
CARE AND GREAT SERVICE
WE WOULD JUST LIKE TO THANK ALL THE STAFF AT ELJONEY FOR TRULY DOING A GREAT JOB! YOU ALL HONOUR THE WORK YOU ARE DOING. FRIENDLY AND PROFESSIONAL STAFF THAT GO THE EXTRA MILE. WE NEED MORE SERVICE PROVIDERS LIKE YOU!!
0 replies
127 months ago
PAYMENT NOT REFLECTING
I HAVE PLACED AN ORDER YESTERDAY WITH TAKEALOT AND PAID VIA DEBIT CARD. FNB SENT ME THE CONFIRMATION EMAIL THAT THE MONEY WAS PAID, BUT THE TAKEALOT SYSTEM SAID THERE WAS A PAYMENT ERROR AND THAT I NEED TO TRY AGAIN. I WAS NOT WILLING TO PAY AGAIN AS IT WILL THEN GO OFF TWICE. I PHONED THE CALL CENTRE AND UNATHI TOLD ME TO GET THE AUTHORIZATION NR FROM MY BANK. I PHONED FNB AND THEY SAID THEY DO NOT GIVE AUTHORIZATION NUMBERS TO THE CUSTOMER, ONLY TO THE MERCHANT AND THAT TAKEALOT MUST CALL THEM. I EMAILED AND LEBO RESPONDED TO MY EMAIL ASKING FOR THE PROOF - I SENT IT THROUGH. THIS MORNING SHE SENDS ME AN EMAIL TO GET THE AUTHORIZATION NR FROM THE BANK. I PHONE THE BANK AGAIN TO GET THE SAME ANSWER AS YESTERDAY. WHY IS THIS HAPPENING? WHAT IS WRONG WITH YOUR SYSTEM? I NEED TO GET THIS SORTED BEFORE MY ORDER IS CANCELLED AND THEN I PAID FOR NOTHING. PLEASE GET THE FINANCE DEPT TO PHONE THE BANK DIRECTLY SO THAT THEY CAN GET THE AUTHORIZATION NUMBER. THIS IS UNACCEPTABLE TO GET THE CUSTOMER STUCK IN THE MIDDLE WITH AN ISSUE THAT IS CLEARLY BETWEEN YOU AND THE BANK.
75 replies
Review Distribution
5 Star
3 (27.272727272727273%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (27.272727272727273%)
1 Star
5 (45.45454545454545%)