JD Kustom
4|4 reviews
PK
PAUL K
1 reviews | Active since Member
22 Apr 2025, 14:56
Bad Customer Service @ JD Kustom (Found within Marshall Music Woodmead)
Took in my unit on the 11th of Feb 2025, told about the waiting period (up to 21days), today’s date is 17 April 2025, my unit remains not assessed.
R500 booking fee paid, with a promise of my unit checked (assessed) and feedback given.
No feedback was given, I mostly had to write emails demanding information. The only thing i was being told is the symptom i provided when i brought in the unit.
Collected my unit today (17/04/25), technicians did not even know how to analyse my unit or how it functions. Technicians also confirmed that my unit was never opened.
While being assisted, attention was moved from me to the other customer that arrived after me
I wouldn’t advise anyone who loves their units to take them there!
JOB CARD NO. E34503
Helpful (0)
Replies (58)0
Replies (58)JD Kustom's replyOfficial
23 Apr 2025, 07:40Dear Paul,
Thank you for your feedback. We sincerely apologize for the frustration your experience caused and appreciate the opportunity to clarify certain aspects.
Your unit was assessed shortly after booking, well in advance of the 21-day waiting period outlined on your job card. The issue you reported, key spiking, was confirmed by our technician, who discovered worn rubber contacts necessitating replacement.
We contacted the agent and followed up several times before obtaining a parts quote. These specific parts required international sourcing, resulting in unavoidable delays. Upon receipt of the quote, we promptly informed you and included the anticipated lead time.
Your unit was indeed opened and assessed as per your request. When you subsequently requested its return in the same condition as booking, we ensured its complete reassembly and readiness for collection.
On the day of collection, our lead technician was unavailable, and another team member assisted you using our standard testing procedures. While you waited, another customer was briefly assisted by available staff. This is a standard practice to optimize service for all clients.
We regret that your expectations were not met. However, we want to assure you that your unit was handled with care, assessed professionally, and that we communicated transparently throughout the process.
Thank you again for your feedback.
Thank you for your feedback. We sincerely apologize for the frustration your experience caused and appreciate the opportunity to clarify certain aspects.
Your unit was assessed shortly after booking, well in advance of the 21-day waiting period outlined on your job card. The issue you reported, key spiking, was confirmed by our technician, who discovered worn rubber contacts necessitating replacement.
We contacted the agent and followed up several times before obtaining a parts quote. These specific parts required international sourcing, resulting in unavoidable delays. Upon receipt of the quote, we promptly informed you and included the anticipated lead time.
Your unit was indeed opened and assessed as per your request. When you subsequently requested its return in the same condition as booking, we ensured its complete reassembly and readiness for collection.
On the day of collection, our lead technician was unavailable, and another team member assisted you using our standard testing procedures. While you waited, another customer was briefly assisted by available staff. This is a standard practice to optimize service for all clients.
We regret that your expectations were not met. However, we want to assure you that your unit was handled with care, assessed professionally, and that we communicated transparently throughout the process.
Thank you again for your feedback.
Best regards,
JD Kustom's reply23 Apr 2025, 07:40
Official
Dear Paul,
Thank you for your feedback. We sincerely apologize for the frustration your experience caused and appreciate the opportunity to clarify certain aspects.
Your unit was assessed shortly after booking, well in advance of the 21-day waiting period outlined on your job card. The issue you reported, key spiking, was confirmed by our technician, who discovered worn rubber contacts necessitating replacement.
We contacted the agent and followed up several times before obtaining a parts quote. These specific parts required international sourcing, resulting in unavoidable delays. Upon receipt of the quote, we promptly informed you and included the anticipated lead time.
Your unit was indeed opened and assessed as per your request. When you subsequently requested its return in the same condition as booking, we ensured its complete reassembly and readiness for collection.
On the day of collection, our lead technician was unavailable, and another team member assisted you using our standard testing procedures. While you waited, another customer was briefly assisted by available staff. This is a standard practice to optimize service for all clients.
We regret that your expectations were not met. However, we want to assure you that your unit was handled with care, assessed professionally, and that we communicated transparently throughout the process.
Thank you again for your feedback.
Thank you for your feedback. We sincerely apologize for the frustration your experience caused and appreciate the opportunity to clarify certain aspects.
Your unit was assessed shortly after booking, well in advance of the 21-day waiting period outlined on your job card. The issue you reported, key spiking, was confirmed by our technician, who discovered worn rubber contacts necessitating replacement.
We contacted the agent and followed up several times before obtaining a parts quote. These specific parts required international sourcing, resulting in unavoidable delays. Upon receipt of the quote, we promptly informed you and included the anticipated lead time.
Your unit was indeed opened and assessed as per your request. When you subsequently requested its return in the same condition as booking, we ensured its complete reassembly and readiness for collection.
On the day of collection, our lead technician was unavailable, and another team member assisted you using our standard testing procedures. While you waited, another customer was briefly assisted by available staff. This is a standard practice to optimize service for all clients.
We regret that your expectations were not met. However, we want to assure you that your unit was handled with care, assessed professionally, and that we communicated transparently throughout the process.
Thank you again for your feedback.
Best regards,