Avoid at all costs

This used to be the place to go. Unfortunately, with a new generation of owner management this business is doomed to fail.

Our Speedqueen washing machine stopped working. It clearly had something loose inside by the sound and chunks of plastic were shearing off somewhere and coming out in the drum during the cycle.

JD Nel came to fetch the machine for repairs. After several days of having to follow up for a quote (no communication from them) we were informed that 1. They put a load of washing on and everything was fine and 2. They had replaced the broken knob on the machine at a cost of R1500+ without our permission. When we said there is no way we’re paying to replace a knob on a broken machine that they are not repairing, we were then informed that they want R500 for a ‘collection fee’.

To be clear, at no point was this fee discussed prior to collection. Not only that but I am happy to pay a fee if it turns out there really is nothing wrong. However, they admitted to not even opening the machine and this was proven once we opening it. It was easy to diagnose the problem ourselves but less easy to find parts and repair it. On top of all this we have been without a washing machine for most of 2 weeks.

The cherry on top was when we demanded our property back and we’re told it would be returned at 11am only for them not to bother with that agreement either, wasting more of my time.

Avoid these people at all costs.