JN
Jd Nel Refrigeration
Unclaimed Business
JN
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceET
Elizabeth T
1 reviews | Active since Jan 2020
21 Sept 2024, 09:01
Avoid at all costs
This used to be the place to go. Unfortunately, with a new generation of owner management this business is doomed to fail. Our Speedqueen washing machine stopped working. It clearly had something loose inside by the sound and chunks of plastic were shearing off somewhere and coming out in the drum during the cycle. JD Nel came to fetch the machine for repairs. After several days of having to follow up for a quote (no communication from them) we were informed that 1. They put a load of washing on and everything was fine and 2. They had replaced the broken knob on the machine at a cost of R1500+ without our permission. When we said there is no way we’re paying to replace a knob on a broken machine that they are not repairing, we were then informed that they want R500 for a ‘collection fee’. To be clear, at no point was this fee discussed prior to collection. Not only that but I am happy to pay a fee if it turns out there really is nothing wrong. However, they admitted to not even opening the machine and this was proven once we opening it. It was easy to diagnose the problem ourselves but less easy to find parts and repair it. On top of all this we have been without a washing machine for most of 2 weeks. The cherry on top was when we demanded our property back and we’re told it would be returned at 11am only for them not to bother with that agreement either, wasting more of my time. Avoid these people at all costs.
Helpful (0)
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Elizabeth T
1 reviews | Active since Jan 2020
21 Sept 2024, 09:01
Avoid at all costs
This used to be the place to go. Unfortunately, with a new generation of owner management this business is doomed to fail. Our Speedqueen washing machine stopped working. It clearly had something loose inside by the sound and chunks of plastic were shearing off somewhere and coming out in the drum during the cycle. JD Nel came to fetch the machine for repairs. After several days of having to follow up for a quote (no communication from them) we were informed that 1. They put a load of washing on and everything was fine and 2. They had replaced the broken knob on the machine at a cost of R1500+ without our permission. When we said there is no way we’re paying to replace a knob on a broken machine that they are not repairing, we were then informed that they want R500 for a ‘collection fee’. To be clear, at no point was this fee discussed prior to collection. Not only that but I am happy to pay a fee if it turns out there really is nothing wrong. However, they admitted to not even opening the machine and this was proven once we opening it. It was easy to diagnose the problem ourselves but less easy to find parts and repair it. On top of all this we have been without a washing machine for most of 2 weeks. The cherry on top was when we demanded our property back and we’re told it would be returned at 11am only for them not to bother with that agreement either, wasting more of my time. Avoid these people at all costs.
0
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Errol N
1 reviews | Active since Jan 2020
29 Nov 2023, 19:14
JD Nel Refridgeration - Appliance Repair
Recently had reason to use this business after bad experience from another 'fly by night' Repair Service. Mr Nel did a good job at his premises. Replaced Thermostat Fixed corroded pipes Regas. Price: Just a little more than 1st Mr Gas Thank You, Mr Nel. In comparison the Mr Gas came to us. Charged 1650.00 to regas. A week later we called him back because fridge was not cooling. After much begging, he came back and regased Fridge. Thereafter he disappeared into the night.
Helpful (0)
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Errol N
1 reviews | Active since Jan 2020
29 Nov 2023, 19:14
JD Nel Refridgeration - Appliance Repair
Recently had reason to use this business after bad experience from another 'fly by night' Repair Service. Mr Nel did a good job at his premises. Replaced Thermostat Fixed corroded pipes Regas. Price: Just a little more than 1st Mr Gas Thank You, Mr Nel. In comparison the Mr Gas came to us. Charged 1650.00 to regas. A week later we called him back because fridge was not cooling. After much begging, he came back and regased Fridge. Thereafter he disappeared into the night.
0
Replies (0)JS
Joey S
1 reviews | Active since Jan 2020
12 Nov 2016, 08:45
C*NT
<p>This guy who ever he is should not deal with customers - Rude , condescending and arrogant. Total ripp off - maybe thats how he survived all these years. Walked out after being spoken to like I'm an idiot and took my business elsewhere will never ever recommend him to any one. Maybe the R22 gas stuck in his brain. He should retire and move to "Margate" CNT!!!</p>
Helpful (0)
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Joey S
1 reviews | Active since Jan 2020
12 Nov 2016, 08:45
C*NT
<p>This guy who ever he is should not deal with customers - Rude , condescending and arrogant. Total ripp off - maybe thats how he survived all these years. Walked out after being spoken to like I'm an idiot and took my business elsewhere will never ever recommend him to any one. Maybe the R22 gas stuck in his brain. He should retire and move to "Margate" CNT!!!</p>
0
Replies (0)EL
ER L
1 reviews | Active since Jan 2020
14 Jul 2015, 07:22
Total disregard for Customer
They took in a fridge , and after 4 business days on enquiring on the status of the repairs , because no quite has been given yet , the response was that they don't do emergency repairs !<br> <br> A fridge is an essential appliance in a home , I believe any service on it should be treated as an emergency , and if you can not respect that , you should not offer such service !<br>
Helpful (0)
|Replies (0)EL
ER L
1 reviews | Active since Jan 2020
14 Jul 2015, 07:22
Total disregard for Customer
They took in a fridge , and after 4 business days on enquiring on the status of the repairs , because no quite has been given yet , the response was that they don't do emergency repairs !<br> <br> A fridge is an essential appliance in a home , I believe any service on it should be treated as an emergency , and if you can not respect that , you should not offer such service !<br>
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