Jd Wooden Touch
2.3|10 reviews
LL
Louise L
1 reviews | Active since Member
23 Mar 2017, 16:03
Dont expect any service or your calls to be returned
<p>I purchased all my windows and doors from this company and am sorry I ever heard of them. Their product is ok but they are the most horrible company to deal with. Once they had taken my deposit I could not get hold of anyone. They never returned my calls and the office would say they would give a message to someone but no one calls back.</p> <p>They want all their money upfront but its a battle to get any problems sorted out. They are rude and obnoxious to deal with if you are lucky enough to get hold of anyone! They take no responisibilty for any mistakes they make.</p>
Helpful (0)
Replies (56)0
Replies (56)Jd Wooden Touch's replyOfficial
25 Mar 2017, 07:25Hi Louise
You will recall that we dealt with your customer, Samuel van Niekerk directly since you never took responsibility for your actions. Everything was done to his satisfaction and we had no issues reported lately. On another project of yours you returned doors which were made in accordance with the order that you signed but on delivery you returned them as you then claimed they were of an incorrect design. It was also made according to a picture that you supplied. Be that as it may, we took the doors back and your account was credited. Thank you for complimenting the quality of our product supplied.
Regards
Johan
Best regards,
Jd Wooden Touch's reply25 Mar 2017, 07:25
Official
Hi Louise
You will recall that we dealt with your customer, Samuel van Niekerk directly since you never took responsibility for your actions. Everything was done to his satisfaction and we had no issues reported lately. On another project of yours you returned doors which were made in accordance with the order that you signed but on delivery you returned them as you then claimed they were of an incorrect design. It was also made according to a picture that you supplied. Be that as it may, we took the doors back and your account was credited. Thank you for complimenting the quality of our product supplied.
Regards
Johan
Best regards,