LL
Louise L
Active since May 2009
17
Reviews
0
Industries
Reviews
17 reviews12 months ago
Had a great experience with Bernard from Weelee
Had a great experience with Bernard from Weelee. He went above and beyond getting us the best price and sorting out our documents from the bank as we didn't get the same service from our bank. Would recommend Weelee and use them again
58 replies
21 months ago
Terrible accounts department!
I had an op at Life Hospital St Georges and was very happy with the health care there but it was ruined by the terrible attitude of the accounts department. They send me a letter saying I owe the R1700 and must pay it. I rep**** that I'd like a copy of the account to see what its for. I had no reply to my email but have continued to receive threatening letters from the accounts department demanding payment. I have responded to each of these requesting a copy of the account and they still do not reply to my email or send me the account. I am happy to pay it if I owe them the money but it is my right to see an invoice or account showing what its for but not according to the accounts department at St Georges Life Hospital. They even sent one email saying "dont think that because you didn't answer your phone that you can hide from us" I'm currently overseas so cant get calls from SA. It is just absurd that they refuse to reply to me and send the account. The last correspondence was that they have handed it over for collection. What a waste of time and money. JUST SEND ME THE BILL!!! so I can see what you are charging me for as is my right.
53 replies
22 months ago
My postal address on my utility bill is not the proof of residence!!
Tried to help my daughter open an account and they declined it be cause they are using the postal address on the proof of residence as the proof of residence instead of the actual residence address on the council bill?? I thought it was an easy thing to sort out but they told her she must find another proof of address as that one is a problem because the postal address is from my old property as that's where the bills were sent to originally. How can the postal address on the bill have any bearing on the proof of residence? They say the address doesnt match the application because they are using the postal address and not the address stipulated on the bill. I have never heard of anything so stupid!
53 replies
38 months ago
I cant access my own funds due to a pending credit card fraud purchase!
I am a victim of credit card fraud on a card, which is still uncleared in my account after 10 days. The fraud department have to wait for the funds to clear before they can resolve the fraud case which can take up to 30 days! The fraudulent purchase amount, is frozen in my account so I cant use my own funds even though its an unlceared transaction that I clearly didn't make. So a criminal can easily use it but not me. This is completely unacceptable that I, as the victim, now cant use my own funds!!! Why is the onus not on the fraud department to actually investigate the fraud so they can easily see that it is an unauthorized purchase and release my funds for my use? The bank has allowed this to happen so they should take the risk of the amount.
53 replies
38 months ago
Dont buy online - no back-up service
I will never buy an appliance from Makro again as there is no after sales service. They answer the phone promptly but no service thereafter. I bought a fridge online on the 31st Jan and it was delivered on the 4th Feb. It is now the 24th and I have a fridge that doesn't work and no one comes back to me. I have phoned the online service department 4 times and they kept telling me someone will contact me, they ask the same questions every time. I was really annoyed today after not having heard anything and was told that they actually wont help me and I need to phone a store even though I bought it online. Its supposed to be replaced if its reported in a certain number of days so not sure why this is such an issue and cant be resolved.
56 replies
42 months ago
Closing my account after 40 years due to new terms and poor service
I called Edgars customer care to query why on my purchase of R255 in September, I have to pay R100 minimum payment? The consultant was so rude and impatient and kept saying because its a revolving account. I still don't understand what that means and why I have to pay it off in 2,5 months, if I have an account. I used to have 6 months interest free to pay the account. I could just as well pay cash or use a credit card now. And the interest is 20,25%! No point in me having an account as there is no benefit, so closing it after 40 years. I told her how long I'd been with Edgars but she didn't show any concern with losing such a long term customer. They really need to train their call-centre agents better.
0 replies
42 months ago
Bad Decision to Invest With Standard Bank Brokers
I am quite shocked at the terrible service from Standard Bank Investments. Not only did my investments perform dismally but when I called the broker to ask her about the poor performance her response was " I sent you an email but you didn't respond". I said I had no email from her and she said "Oh sorry, I'll come back to you". Heard nothing ever since. I raised it with the manager of the investment department and did receive a call and was told she was looking into it and would revert back. Never heard from her again either, so took the complaint to the regional manager of investments and never had any response there either. So sorry I ever gave my money to Standard Bank to invest for me. Never again!
133 replies
44 months ago
Can't get the accounts department to close an account!
Accounts department can't close an account in 6 months and they phone everyday asking when the payment will be made for all the charges they keep adding every month since it was settled! My husband has written 8 letters and responded everyday to the calls again in writing but low and behold the next day he will get another call asking when he's going to pay and they know nothing about all the correspondence. And the amounts continue to be charged and the calls keep coming! He called in March and said he wanted to close the account and they told him what amount to pay, which he did. They did not close the account as discussed on that day and still haven't. How does this get resolved? He's tried everything and nothing happens.
148 replies
45 months ago
No one at Nedbank can provide me with correct contact details!
What an impossible company to deal with! Have been trying for weeks to contact someone in the home loans department to inform them of a deceased bond holder. Thye have given me 4 incorrect email addresses that bounce back, and 7 telelphone numbers that don't exist. How come no one at Nedbank can give me a correct contact and why cant I find it on the website anywhere. I cannot contact Nedbank unless I can login but I don't have an account there. Its so frustrating and annoying.
0 replies
46 months ago
Impossibly ridiculous company to deal with!
What an awful arrogant, impossible company to deal with and to get rid of. I was moving out of my rental so informed Vox I needed to cancel my contract. They said it can only be cancelled with one full calendar months notice so would be 7 weeks. I asked if the new owner could sign up and take it over and was told that not only can they not have the service transferred to their name, they can't even apply until the 7 weeks is up! So I allowed the new to use my contract until cancelation as they couldn't even apply for theirs. Also the modem can't be transfered to the new owner, no idea why not. so they have to arrange collection of it and bring them a new one, but you only get one call from the courier and of you don't answer they charge you for the modem! Like you're life is on hold in case you get a call from Vox. What a ridiculous system! Why don't they just instantly transfer the contract and modem to the new user instead of all the hassle of collecting the modem and delivering an identical one to the new user? Everyone is inconvenienced. They still took the money out of my account for the modem even though I was corresponding with them about getting it returned as I missed my one phone call from the courier.
268 replies
Review Distribution
5 Star
1 (5.882352941176471%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (17.647058823529413%)
1 Star
13 (76.47058823529412%)