JDG disgusting service

The worst service of all time, ordered an Item a week ago, says its out for delivery and stayed home that day to receive it only to get told the item was refused by client and its sent back to jhb, but I am the client and nobody showed up to my premises, now being given the run around between JDG branch cpt branch manager and skynet cpt branch manager both saying its either one but nothing can be done about my item, customer service is of no help what so ever and wont even get a manager to assist, I am now completely in the dark about my order and it seems like i just wont get it, why the jdg branch manager sent the item back to cape town is beyond me and she is of no assistance, ignoring calls etc Adelaide is her name. Disgusting service, I will cancel this account and make sure to spread the word far and wide!!