Jeep bad servise

My wife ordered goods from them in December to be delivered before Xmas as presents, however the goods was returned by the courier company (The Courier Guy) having the incorrect address. My wife send numerous emails to Jeep to follow up on the order (J16701). Service Ticket 840848. None is getting back to her since email was send on the 6/1/2026. By the end of January, the goods balance will be settled via Payjustnow and still no goods. This not acceptable at all