I feel ****med by Jeep

I recently purchased a 2023 Grand Cherokee from Jeep Boksburg. The manager, Ishmael, personally delivered the car to me in Durban for an additional fee. However, upon delivery, he informed me that the ACC sensors might be dirty and suggested cleaning the car. This was a surprising claim, as Jeep sensors are generally more robust than those of other brands.

After multiple thorough cleanings, the ACC and auto-braking features still didn't function correctly. It became evident that there was a deeper issue with the vehicle. Jeep Boksburg denied any knowledge of the problem and referred me to Jeep Pinetown.

Jeep Pinetown diagnosed the issue as outdated software and attempted an update, which unfortunately resulted in a damaged driver's side door module.

Now, I'm facing a frustrating situation with several potential outcomes:

Best Case: The module can be recoded, the software update is successful, and the ACC issue is resolved quickly. Average Case: The module needs replacement, which could take a week or more. After the replacement, the ACC issue can be addressed. Worst Case: The module needs replacement, and the part must be sourced from the USA, potentially taking months. Additionally, the ACC module itself might also require replacement, further delaying the process. I'm extremely disappointed with this situation. I'm now without a car, burdened with a loan, and facing significant uncer*****y. I believe this situation could have been avoided if Jeep Boksburg had properly inspected and prepared the vehicle before selling it.

Please attend to this matter with the upmost urgency and restore my faith in the Jeep brand.