JH
Joe H
Active since Aug 2011
59
Reviews
0
Industries
Reviews
59 reviews2 months ago
Trueworths is super annoying.
Guys, you have to stop phoning me 20 times a day now, half the time hanging up the phone when i answer, the other half of the time telling me my account is in arrears. Im about to seriously loose my mind. I paid my account 2 times in december as I was leaving south africa for over a month to go overseas. So in 2025, you will see i made 12 payment. And since its Feb now, Middle of Feb, I have made one payment for end of Jan. Yet these credit controlers of yours are like a paliuge, and dont stop calling. And i have to explaine the situation over and over and over again. So i have learned my lesson now, next time I plan on gooing away for over a month with no internet access, dont pay my trueworths account ahead of time, just leave it till i come back and deal with it then. But seriously, im at the point where the advantages i have with a trueworths account are now diminishing really fast. thought i sorted this out in Jan already when they phoned me, and said, no its fine, i just paid R 300 short on that second payment in december, so i just have to pay the 300 and then my account is up to date. I hope you guys listen to these recordings, unless they have now magically disappeared. Please sort out your account department, they are driving me nuts.
53 replies
5 months ago
Standard Bank Keeps Closing My Loan Application Without Even Checking My Documents
I have now attempted three separate times to open a new revolving loan account with Standard Bank, and the experience has been nothing short of shocking. The Standard Bank app clearly states that if your bank statements are more than three documents, you can email them to DigitalFulfillmentCentre@standardbank.co.za. This is exactly what I did each time, because the app only allows three uploads. I followed the instructions in the screenshot attached, and even sent a supporting PDF via the app itself telling them to check the email address where the documents were sent. Yet Standard Bank simply ignores it. Each time, after a few days, the application is quietly closed with absolutely no communication, no email, and no confirmation that the documents were received or reviewed. Nothing at all. I am expected to guess what went wrong, while they clearly are not checking the email address they themselves instructed customers to use. To make matters worse, I tried helping them by uploading a PDF that literally tells them to look at the email for the documents I submitted. That, too, was ignored completely. It is obvious that no one is monitoring that email address or following the process they tell customers to follow. This raises a serious question: How does Standard Bank expect to make money if their own staff cannot be bothered to process a simple loan application? It should not take three attempts, multiple emails, and uploaded reminders just to get someone to check an inbox. I have wasted time, followed their instructions perfectly, and received absolutely no service in return. This is not acceptable for a bank of this size, and the lack of communication is incredibly unprofessional. I hope someone senior sees this, because the current process is broken and customers are being let down badly.
371 replies
5 months ago
You can learn something from. Checkers here for sure
Dear Woolworths South Africa Customer Service, I am writing to formally lodge a complaint regarding my recent experience with an order placed through the Dash app. The order number is 1867788743. We placed an order a few hours ago, and unfortunately, we received the wrong items. While I understand that mistakes can happen, the way this situation is currently being handled is far from acceptable. Rather than promptly resolving the issue by delivering the correct items to me and dealing with any internal issues later, your team has spent the last two to three hours trying to track down where our original order ended up. I must stress that I am not comfortable accepting goods that have been sitting at another customer’s location for hours. This is not only inconvenient but also unsanitary and unacceptable from a customer service standpoint. In the future, I would strongly suggest following the example of Checkers Sixty60, who handle these issues by ensuring that the customer receives their correct order first and foremost, and then dealing with their internal losses afterwards. This kind of service is what sets them apart, and I hope Woolworths can aim for a similar standard. Therefore, I request a full refund for this order. I will simply purchase the items in person, as I cannot accept items that have been mishandled in this manner. Thank you for your attention to this matter. I expect a swift resolution and hope that this feedback will help improve your service processes in the future.
0 replies
7 months ago
Whatsapp agents need to be more helpfull for sure.
Guys, if we are going to continue to have a business relationship someone from your team needs to look at this WhatsApp chat with your agents. Me-Hi Hey There! I'm the Aramex Bot. How can I help you today? 😉 Select one of the following options. - 🚚 Track my parcel. - 🛒 Find my nearest Store-To-Door location. - 🤷♀ Forgot to create your Store-To-Door shipment online? How to fix. - 🌍 Customs Clearance - 📞 Chat to an agent - 📅 Reschedule delivery date 5 Sure, please enter your tracking number, before I connect you to an agent? ⌨ Me-TN1 Great. What do you need help with today?🤔 Me-This package hasn't updated movement since the 11th. Where is it? Thank you. I'll connect you to the first available live chat agent😉👍 Tender - Hi there. My name is Tender, and I will be handling your request. Let me look into this for you. Me-Thanks. Me-I have another tracking number. TN2. This one i just ordered this week and it's already here in Durban. I will probably get it Monday. But this tracking number in question was ordered 2 weeks ago and it's missing in action. Very concerning. Tender - This is a duplicate chat, I had already advised you on the previous chat that parcel has not arrived in South Africa. Me-No that was another item all together Me-No duplicate. New query. New tracking no. Tender - TN2- This parcel arrived today at OR Tambo airport and is currently in transit to Johannesburg. Me-Yeah I know. It took 2 days to get here. That is awesome. Now can you explain to me why TN1 is taking 9 days to get here ? And still not here ? Me-Is this just how you guys work ? Its way to long now. I think this package is missing. Scheduled delivery date was set to today according to Amazon. Tender - Like stated in the previous chat, a case was opened to investigate this delay once concluded they will contact you. Me-Thank you Me- What is the reference e number for this case Tender - Reference: *********xx. Tender - Is there anything else that I can assist you with? Me-Thank you. And now please tell me why you said as you stated previously. We haven't talked about this package before you and i? Tender - A query with this waybill number was logged earlier today. Tender - If that's all, thanks for chatting with us, have a good day!🌻 Me-Maybe system automated. wasn't me. At this point in mid chat, Tender lived up to her name and decided she is way to tender to deal with men any longer. So the bot just popped up again. Hey There! I'm the Aramex Bot. How can I help you today? 😉 Select one of the following options. - 🚚 Track my parcel. - 🛒 Find my nearest Store-To-Door location. - 🤷♀ Forgot to create your Store-To-Door shipment online? How to fix. - 🌍 Customs Clearance - 📞 Chat to an agent - 📅 Reschedule delivery date 5 Sure, please enter your tracking number, before I connect you to an agent? ⌨ Me-TN1 Great. What do you need help with today?🤔 ME- Issue with my package. Looks like it's missing. Agent is of no help and didn't explain to me what's going on. I want to confirm that this package was escalated with case Reference: *********xx. And that the delivery address for this package is correct. Thank you. I'll connect you to the first available live chat agent😉👍 Pearl - Hi there. My name is Pearl and I will be handling your request. We are experiencing a high volume of chats, resulting in longer response times than we’d like. I assure you we are answering all inquiries with efficiency. We kindly request your patience😊 Pearl - Your waybill does not track on our end 😕. I will require that you please send the below in order to log an inquiry for investigation -A full image of the waybill/ confirmation SMS -The date and approximate time the shipment was posted -The store address where the shipment was sent from -A clear description of the contents sent -Your name and contact number for the team to update you Me - It definitely tracks Then i sent pictures of me tracking it using the system. Pearl - Kindly note your shipment is handed over to the agent for delivery within 3 to 5 working days. Pearl - Is there anything else that you would like me to assist you with? 😀 Pearl - Have a wonderful day! So why wasn't it tracking on your end ? Pearl - It was a system issue. Its really hard to get any good info from these guys. You guys need to spruce up, i get packages from Aramex weekly, and honestly, sometimes these look like they get misplaced a bit, and this specific one is way past due, and no tracking information has updated since the 11th. Now we shal have to see if any of this is actually legitimate. I have a feeling they ust didnt want to deal with me on whatsapp anymore and then just said the package was handed over, even though they might confuse it with another package if thats possible, because i get them frequently. So i am about 5% confident that this chat lead to anything in terms of letting me know if the package is still on its way or if its lost all together. So guys when customers get off a chat with your agents, this is genuenly not what you guys should be aiming for. talked to 2 different people, the one said this is a duplicate chat, and she already told me about this package, and she definitely didn't. So there is a bit of confusion on numbers, yes they might all look the same if you look quickly but i can assure you i did not escalate or ask for a case before this chat today. Then the second chat, system issues, oh we cant track your package, we need all the info, your birth certificate, your mother and fathers birth dates, kind of ridiculous, stuff they ask for without making sure things are how they think things are. I'm exaggerating but the stuff they asked for just because of a system glitch is quite intense. Imagine if i was a old granny and just took their word for it, i would be buried in documentation right now. So just not sure what you guys as managers can do about this, but man, its difficult and i havent had issues like this with many other companies in south Africa. Except the low end temu ones of course. And i dont want you guys to fall into that pile.
0 replies
10 months ago
Nedbank please have a good look at your loans department. They are fast asleep.
I do allot of business with nedbank. Im also a private client. Generally i am very happy with nedbank overall but sometimes there 8s definitely room for improvement. Going the hellopeter way rarely helps to change outomaties with nedbank in my experiance as they tend to get a bit upset and try justify themselves instead of trying to help but here goes anyway. Their personal loads department is fast asleep and things seem very automated there and I guess that's because they have to deal with many applications daily. More so then any other department. But this lack of engagement and communication just makes them seem second rate. I did send some documentation to fisani m at nedbank after a sms request from her. No reply ongemaklik after sending it. No communication. Just a declined letter starting my application was declined because of lack of documentation. And let me tell you. If all nedbank department worked like this. I wouldnt have a homeloan, house and building insurance , car loan, car insurance, solar, legal insurance. Credit cards or any other business with nedbank. Even though nedbank is a great bank , people dealing with nedbank for the first time trying to get a loan are going to get a very bad impression if you ask me. Its been a week now and my application hasnt moved one bit. I can go on but i think i provide my point.
0 replies
16 months ago
Nedbank wake up.
My gate motor was replaced 1 year ago by nedbank. The motor became faulty last week. I contacted nebank and asked them for a number of the guys who came and replaced this motor. They said I have to put in a new claim. I dobt see why I need to put in a new claim. The workmanship on this gate was bad from the get to. Then nedbank sent out an assessor. They rewired the whole gate. Got it working. They told me the guys who wired this gate did a really bad job. And then they cut all the wores and letlft the gate inoperable. This has been almost a week now. I need this gate fixed. So I will ask again. Can I please get the contact details of the guys who installed this gate and can they come out to fix their mess. I don't mind paying. But don't make me sit here and wait a week to get a number of someone who provided a service to me.
0 replies
17 months ago
Be carefull with these guys.
Placed a order this week with this compony. After getting an email stating delivery times. I found it unacceptable and requested a refund. The company was quite vocal up to this point. I haven't hired back from them after asking for a refund. Order is still sitting there. I see they are quite vocal on hellopeter. So all I have to say is if they had one tenth of the energy in helping my get refunded as they do replying on hellopeter. We would t have a issue to begin with. Just bought a printer on Wednesday from another small company bonolo. The contacted me same day and did a refund due to some issue on their end on payfast. So I know there things are doable if the company is interested in doing it But these guys really couldn't care if you ask for a refund. . But let's see how they spend time replying here now instead of processing my refund.
56 replies
17 months ago
Buffalo doesn't deliver.
Guys. Every time I ship with you you sit with my order at your warehouse fir a about a week. Coming up with magic statuses like wrongly allocated and address incorrect. Nothing wrong with my address. Please go ask the other courrier companies how they deliver parcels. I don't know how you guys stay in business. Every time Buffalo ships my packets I have this issue. But luckily Buffalo only Handel's about 5 % of my parcels or else I would have had big issues. That being said. I have not seen a single issue like this with other delivery companies. I will make a point now of requesting not to ship with Buffalo in future when I place orders. Thanks.
53 replies
17 months ago
I feel ****med by Jeep
I recently purchased a 2023 Grand Cherokee from Jeep Boksburg. The manager, Ishmael, personally delivered the car to me in Durban for an additional fee. However, upon delivery, he informed me that the ACC sensors might be dirty and suggested cleaning the car. This was a surprising claim, as Jeep sensors are generally more robust than those of other brands. After multiple thorough cleanings, the ACC and auto-braking features still didn't function correctly. It became evident that there was a deeper issue with the vehicle. Jeep Boksburg denied any knowledge of the problem and referred me to Jeep Pinetown. Jeep Pinetown diagnosed the issue as outdated software and attempted an update, which unfortunately resulted in a damaged driver's side door module. Now, I'm facing a frustrating situation with several potential outcomes: Best Case: The module can be recoded, the software update is successful, and the ACC issue is resolved quickly. Average Case: The module needs replacement, which could take a week or more. After the replacement, the ACC issue can be addressed. Worst Case: The module needs replacement, and the part must be sourced from the USA, potentially taking months. Additionally, the ACC module itself might also require replacement, further delaying the process. I'm extremely disappointed with this situation. I'm now without a car, burdened with a loan, and facing significant uncer*****y. I believe this situation could have been avoided if Jeep Boksburg had properly inspected and prepared the vehicle before selling it. Please attend to this matter with the upmost urgency and restore my faith in the Jeep brand.
0 replies
17 months ago
Not getting things done.
It's very hard to get a vhecle with an existing tracker switched over to a new account. All you get is promises they will call you back. And nothing materializes. Obviously they have huge internal system and management issues and it just cannot be a fun place to work or to be a client of such a place. Makes me wonder how they actually recover cars. On top of this it would seems that hiya blocks all they're calls to mobiles and they seem to be listed as spam. So how they give emergency assistance or roadside assitance is a mystery to me.
142 replies
Review Distribution
5 Star
2 (3.389830508474576%)
4 Star
0 (0%)
3 Star
3 (5.084745762711864%)
2 Star
9 (15.254237288135593%)
1 Star
45 (76.27118644067797%)