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My aunt bought her first Jeep Cherokee 2.4 Limited from Jeep in Vereeniging Dunkenville and paid it off. In 2016 or 2017 she bought a second Jeep Cherokee Limited edition paid a Deposit and she finished it this year. After this second Jeep was paid up, the 2nd Jeep. She received a call now told she has to pay the Balloon or residual which she was never informed about and she paid a deposit because she doesn't like the residual and she is more than capable of affording the Payment. I would like for Jeep South Africa to Account for this, they must explain why should you pay Deposit and still ask for residual. I am not very please to find my aunt stressed to such a level because I am pretty sure if she was told of this, she would have refused. No one under Private Clients would want to Pay residual or waste their money Like. Please call so we can clarify this matter and she's been stressed paying this amount from January not understanding how and why.