EB
Eric B
Active since Aug 2018
20
Reviews
0
Industries
Reviews
20 reviews6 months ago
Admin
Innovation on payments, a struggle to push through a missed debit order. They don’t have eft payments at this age and time. My business vehicle is stuck a month now. You do a debit order arrangement and they still don’t assist with that in place. All I need is a reference number and account number to pay the warranty debit but no 5 days. What thrill do they get for a debit over a eft. Innovation you need to up your innovation on payments. Tim Griffifs needs to jump in.
53 replies
8 months ago
Service
I just experienced a very bad shopping in the liquor store. I was stalked by a security officer from Fidelity in the store. She stalked me from isle to isle as if I was coming to ***** alcohol, maybe she judged me from the clothes i'm wearing and maybe they don't fit the standards of people who are coming to buy here at Makro Sharpville store. She literally followed me from isle to isle until I saw she's following me. This is a sad thing I guess about being black and not wearing a suit and tie daily. Maybe I don't qualify to shop here and I need my justice to be done. I'm just disappointed.
1 reply
17 months ago
Service
KFC Palm Springs/Stretford in Evaton or Palm Springs mall. Small things matter out of the ordinary day to day process. Friday 22 November 2024 we went through the drive through, they were still preparing the food and couldn't keep us lined up on the drive through but thought of an idea to have us parked at the parking lot taking cars registration on the orders. The security personnel assisted with taking the orders to the cars and making sure it is the correct car. The good thing here is we didn't have to sit in the drive through busy moving slowly there and burn out the clutch. Good work guys, I don't know your names but I appreciate the work done.
0 replies
17 months ago
service request
Continued inadequate service. On the 30th October 2024, I received a call from Innovation Group after reviewing their service and they said they will deliver, I got a call from Thato, his superiors asked I take the car to one of their registered dealers for them to get a quote on what should be done on the car. I have not received a follow up call from the agent whose handling the escalation/complaint. I called in a couple of times, asked to speak to Thato and I was placed on Hold till my call cut and never even got a callback. Every time you get a new agent who tells you they are working under supervision and you have to start all over again without any assistance. My car is with the dealer now, they are not responding to the dealer and I am not even prepared to pay because I didn't plan this whole thing. Maybe I will lose the car to the dealer because now their process and promise changes every time you call in. I am just not sure what to do anymore with this matter, all I need is my bakkie by Thursday. Maybe they shouldn't have asked me to take the car in, I would've probably got a loan to fix the car like I lost R8'000 to have it towed from Bloemfontein to Gauteng instead of losing it to the mechanic over storage fees while I was still in battle to get it fixed. I really don't know but I have suffered immense amount of stress under Innovation Group services and I had made peace with them before the 30th October 2024 that they will never help until they called to put me back under the same amount of stress again. Innovation Group, please refrain from being my source of depression.
56 replies
18 months ago
Payment
Over a year ago, their store had a very poor job done on their door and I asked the store manager for the Job to fix the door. He agreed, I checked the door and gave the quotation on fixing the door. It was a minor job which amounted to R1200 and their door is still working perfectly till this day. They no longer need a hammer to open their door or to even close it. The store is at Palm Springs Mall, Evaton. All heard was excuses of me having to provide two more quotations from other competitors who could have done the job and it is not my job to go looking for other people who could do the Job.
53 replies
18 months ago
service
They don't even deserve a star, not even that red one. Call me on 0694694822. They failed to apply human minds when I was stuck 400km away from home and requested I go home to go fetch the service proof of the car and to even go to the dealership further away to go get what they did to the car. They have an agreement with WeBuyCars to service the car to a good standard before it leaves the dealership but they had the audacity to ask me what service was done and I told them I did not buy a car as a mechanic. I almost lost my car due to storage and had to part with lots of money to get the car tawed from the mechanic workshop while we had ups and downs with them for three weeks. To top it off, I spent more than 2 hours on the phone most of it holding for more than 30 minutes each call placed. They start to inform with all this information thats not even on the policy document they provide you with and tell you about doing research about the service intervals on the car. As for the agents they will brag to you about what information they know about other cars.
109 replies
39 months ago
Scammed
Dear Telkom, I have a problem. I bought all network minutes in the month of November 25th 2022 worth R250 which is 500 minutes. I only realized now in January my minutes were never loaded because I even requested my call logs which were provided by Zinhle Mdebele and I counted that even the calls made do not even go anywhere close to 200 minutes. I only received an sms saying R250 was deducted from my account and I never received any notification that my minutes were loaded. I was given a reference but I never got a call from any complaints coordinator to help resolve this matter. I have a contract with you as well which my confidence is slowly being taken away. Can I please get clarity on this. The airtime was loaded on 0645421607 and I still have the sms to prove all of this. I am still waiting for my 500 All Network minutes to be loaded.
0 replies
40 months ago
Bad Service.
Dear Telkom, In November I called in even though now it's a struggle to get hold of your customer care. I have a contract which I renewed in August. Mid November I requested for my debit order date to be changed from the 20th of every month to the last day of the month however I was given the option of the 1st day of every month. This changes were not made as I see this morning and there wasn't sufficient funds to cover the bill as I did not transfer the money into the main account. Now my account is in a minus and I am going to be charged R205 by my bank for item paid no funds. Maybe you guys have an option cancelling this contract because your customer care is a mission, your online self help is complicated as well. The Debit order is R706.79, I will not reverse it however I need this matter sorted out and the R205 charge from FNB paid. I have a Premier Cheque account.
0 replies
43 months ago
No feedback
They requested for a proof of payment, I sent it and no one replied to my email and still continued to come debit me for the second time without looking at my bank statement. Now I have paid twice according to my bank statement.
133 replies
43 months ago
Floor limit and #Item Paid No Funds Charges
#Item Paid No Funds Charges. FNB has charged me an amount of R865.24 saying they have paid items on my behalf. 2019 I called in regarding the floor limit to be removed and it seems this was never done. Money was deposited into my account two days later which took care of the outstanding balance which I was owing FNB for paying the missed debit orders on the 22 September 2022. Today I transferred money into my account, only for the item they claim they paid to come get the money again but they say they've paid on my behalf. I called the banking call centre today but the answer I got is regarding the merchants. In the previous years, I took a FNB Temp loan. The temp loan takes money from your account around 2am before it reflects at 7:30am and FNB will charge you #Item Paid No Funds Charges because temploan collected before your money actually is available and you will see there will be money unaccounted for. I cancelled this service from them because I lost over a thousand if not more because of this service. The reply I got today is regarding the merchants banking late whereas I didn't call about merchants. Maybe I should have brought this to light that the Temploan and #Item Paid No Funds Charges is their error on their side and they should pay a lot of customers their money back because this is a scam to employees. I bank with FNB for convenience and innovations but their banking is starting to misalign now. The agents at call centres can't really give you a right answer because it seems they are not clued up with banking. Can I get someone who understands banking and explain this matters I have raised today. I will go to the branch again tomorrow to reverse #Item Paid No Funds Charges which they claim they paid because the other debit order shows that it declined and my calculations show the running balance at that point was paid. Bonolo Pelesa at CSR@fnb.co.za reply was not helpful and she did not address the query I raised this morning on the phone. The person who escalated my complaint is Sibongile Modieginyana from complaints call centre.
133 replies
Review Distribution
5 Star
0 (0%)
4 Star
2 (10%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
18 (90%)