Poor engineering of cars and horrible customer service

We had a water reservoir leak and had it replaced on warranty with Stellantis in May 2023 on our 2020 Jeep Compass that we bought brand new in September 2020. The same part is defective again in less than a year and their part warranty is 2 years.

Jeep Sandton says Stellantis is refusing to pay because they won’t pay for the same part twice as they have already paid for it on warranty. The car just came out of motorplan less than 6 months ago and this is the kind of service we get?

I complained at the Sandton dealership and emailed @Stellantis only to be ignored , my car was bought brand new. Check the history of that car and see how bad my experience has been with you.

What difference does it make if the defective part was bought on warranty or cash by the customer? The fact is that the part failed within the 2 years warranty part, so why are you not covering the part and acknowledge that a root cause analysis was not done in this car.

The car was brand new but we’ve had so many issues including replacing the whole radiator in less than 2 years of owning the car. Jeep needs to be held accountable for their appalling service, I will go all the way with this issue. This is no way to treat customers, now both Stellantis (Nhlanhla Ngwenya) and the dealership (Satel Ras)are both ignoring us on this matter. I have given you ample time to fix this before there are any further damages to my car and now it is enough, I am done with you bad service